Job Description

Location: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7
At Shoppers Drug Mart, we're innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we're caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it's a great place to work. We're committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.
Why this role is important?
Basic Function
The Director, Clinical Services is responsible to provide leadership and strategic direction on clinical services while ensuring compliance, professional practice, standards and professional development across the departments within the clinical organization.
Nature and Scope
The Director, Clinical Services, reporting to the Senior Direct, Specialty Pharmacy and Clinical Services, is part of the Specialty Health Network Senior Leadership team and provides advice and practical operational knowledge to the team on the full range of nursing and clinical services. The Director, Clinical Services provides strategic direction to the clinical team to drive excellence in patient care and deliver on key performance indicators. The incumbent is also accountable to manage, plan, direct and coordinate the functions and activities for clinical-related services within the organization.
What you will do

• Strategizes and directs the performance of the clinical teams in accordance with the organizational goals and objectives. .

• Oversee the development and monitoring of clinical standards, protocols, required organizational practices and adherence compliance, ensuring that all clinical practices comply with legislation and professional standards.

• Provide leadership to the clinical management team, setting objectives, mentoring, development and ensuring that the team adheres to and follows company policies and programs.

• Establish clinical goals and objectives in conjunction with other senior managers.

• Responsibility for resources planning; ensuring department is staffed with sufficient and qualified personnel

• Manages the budgeting processes and financial resources and expenditures within the clinical department.

• Develop new business opportunities that support the network and growth of the Specialty Pharmaceutical business. Seek out and maintains relationships with key KOLs in related fields.

• Contribute to business development of clinical services.

• Provide clinical consultation on new and existing programs for internal and external customers.

• Assume a strategic leadership role in key projects that include clinical services.

• Responsible to lead nursing practice by providing professional leadership to all nurses across Specialty Health Network, to ensure the continuing development of professional practice.

• Demonstrate and work with senior management to embed a culture of continuous improvement and best practice for nursing.

• Actively promotes and supports opportunities for nurses and other health professionals to undertake/participate in research and development within Specialty Health Network.

• Drive and embody teamwork, engagement, Blue Culture and Core Values

• Ensure compliance in all company Standard Operating Procedures (SOPs) and Required Operational Procedures (ROPs) ensuring employees understand and adhere to guidelines

• Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures.

• Ensure all Adverse Events (AE) and Product Technical Complaints (PTC) are reported immediately or as soon as possible upon becoming aware of the event as per current policies and procedures.

What you will need

• Registered Nurse or other applicable professional designation.

• BScN or combination of education and experience.

• A minimum of 8-10 years of clinical experience.

• A minimum of 5 years of working experience in the Specialty pharmaceuticals space

• A minimum of 5 years in healthcare management.

• Proven management and leadership skills.

• Excellent organizational skills and communication, both written and verbal skills, and the ability to manage multiple activities simultaneously.

• Proven ability to lead, influence and mentor others and work within a cross-functional team environment.

• Proven ability to interpret data, assess impact and make decisions based on appropriate intelligence and information; able to justify decisions, take and defend/negotiate positions.

• Proficiency with MS Office Applications, and report generation software.

• Flexibility to travel (approximately 50%

Why work at Shoppers Drug Mart?
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.
Take ownership of your work and find more ways to care about your work, co-workers, customers and community.
How You'll Succeed:
At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
Employment Type: Full time
Type of Role: Regular
Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation's evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.
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Skills Required