Job Description

Director, Clinical Operations

You are an experienced leader in the delivery of emergency health services (EHS), and a tireless advocate for continuous quality improvement to improve both patient and staff experience. You walk the talk in providing an excellent work culture for team members, engaging in the interests and ongoing education of colleagues. You\xe2\x80\x99re not only interested in being part of the solution, but you\xe2\x80\x99ve already developed some strategic ideas for BC Emergency Health Services (BCEHS) to best support existing staff, attract new team members, and provide the best care possible for all residents of BC. Join BCEHS and work on the forefront of strategy development and operational delivery to positively affect health care in our province.

What you\xe2\x80\x99ll do

The Director, Clinical Operations, reports to the Senior Executive Director, and provides a key leadership role for direct front-line BCEHS managers and supervisors supporting paramedics. With responsibility for BCEHS programs and services, this position is integral to the delivery of provincial strategic initiatives supporting the BCEHS strategic plan. This strategic leadership role is accountable for a specific Clinical Operations portfolio. High-level responsibilities include:

• Supporting the frontline operations of BCEHS including accountability for operational deliverables and action plans for the Clinical Operations program.
• Responsibility for a BCEHS geographical-area team of frontline managers including indirect accountability and responsibility for a team of bargaining unit supervisors and/or paramedics in the provision of quality patient care delivery and out-of-hospital health services.
• Monitoring system performance and, in cooperation with internal/external stakeholders, taking appropriate action to mitigate and prevent impacts to patient care delivery; supporting development of continuous quality improvement initiatives related to system performance to obtain optimization of resources, improved efficiency and quality patient-focused care.
• Managing employee relations issues, including disciplinary action and dismissals; collaborating with the Senior Executive Director, Labour Relations and Human Resources staff on provision of support for grievance mediation, recruitment and selection planning, and performance management.

What you bring

• Master\xe2\x80\x99s degree in health, business administration or a relevant health care discipline, or an equivalent level of education, training, and experience
• 10+ years\xe2\x80\x99 experience in senior leadership roles within public health or health care services with significant responsibility for operational management in Emergency Medical Services (EMS)
• Demonstrated knowledge of regulatory requirements related to health, BCEHS and EMS systems
• Strong verbal and written communication skills; experience in communicating and engaging effectively with physician groups, internal stakeholders, external senior-level health care partners, and others key groups / regulatory bodies
• Effective leadership of individuals and groups; ability to set clear, meaningful and measurable expectations and outcomes, integrating organizational goals into target outcomes

Skills & Knowledge

• Understanding of various reports including Truth & Reconciliation Commission\xe2\x80\x99s 94 Calls to Action (2015), In Plain Site Report (2020), BC\'s Declaration on the Rights of Indigenous Peoples Act (2019), In Plain Sight, Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
• Models and supports full team commitment to Indigenous Cultural Safety and anti-racism.
• Demonstrates humility and heart-led leadership.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC\'s Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

Other Requirements

• Valid BC Driver\xe2\x80\x99s License (or ability to obtain)
• Annual fit test in accordance with the respiratory protection program
• May work in other locations, or on projects requiring attendance outside of normal business hours

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That\xe2\x80\x99s why we\xe2\x80\x99re focused on your care too \xe2\x80\x93 offering health, wellness, development programs to support you \xe2\x80\x93 at work and at home.

• Join one of BC\xe2\x80\x99s largest employers with province-wide programs, services and operations \xe2\x80\x93 offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San\xe2\x80\x99yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Location: Interior Central District or Fraser District

Job Type: Regular, Full-Time

Closing date: September 8, 2023

Salary Range: $113,195.00 - $141,494.00 / Year. The starting salary for this position would be determined with consideration of the successful candidate\xe2\x80\x99s relevant education and experience, and would be in alignment with the provincial compensation reference plan.

Requisition # 150859E

What we do

(BCEHS) provides provincial emergency medical care and patient transfer services. BCEHS is supported by the Provincial Health Services Authority (PHSA).

plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people \xe2\x80\x93 Be compassionate \xe2\x80\x93 Dare to innovate \xe2\x80\x93 Cultivate partnerships \xe2\x80\x93 Serve with purpose. Learn more about PHSA and our programs:

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments\xe2\x80\x99 unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey\xe2\x80\x94one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

Labor Agreement Excluded
Requisition # 150859E-2403874
Work Site 302 - 2955 Virtual Way, Vancouver
Additional Location Details 2 Districts - Interior Central or Fraser
Job Type Regular, Full-Time
Salary/Rate $113,195.00 - $141,494.00 / Year
FTE 1.00
Hours of Work 0830-1630 Mon- Fri
Work Days Mon, Tue, Wed, Thu, Fri
Expiry Date 08-Sep-2023

Provincial Health Services Authority