Job Description

OverviewAre you a forward-thinking leader with experience in people management and a track record of successful team results? If so, consider joining our management team in Claims Intake & Adjudication Services. We have an opportunity for a collaborative leader with a results-oriented mindset that will lead and inspire a large team to achieve divisional goals.Reporting to the Head of Claims and Rehabilitation Services, the Director, Claims Intake & Adjudication Services will provide leadership and direction to ensure the effective implementation of WorkSafeBC and Divisional strategies, business plans and policies in the delivery of quality, client focused service. As a member of the Divisional management team, the position participates in Divisional strategy and policy development, planning and decision-making activities. The areas of responsibility which include over 450 staff are:

• Specialized Adjudication Services, encompassing such complex claims as Activity-Related Soft Tissue Disorders (ASTD), mental health, and occupational disease claims, among others
• Adjudication Services, including Adjudication and Hearing Loss Services
• Claims Intake Services (including Teleclaim Adjudication, Claims Call Centre, Wage Rate Adjudication, Records Management, and operational and integration aspects of externally contracted services)

As a member of the divisional management team, you\xe2\x80\x99ll be responsible for ensuring the effective implementation of WorkSafeBC and divisional strategies, business plans and policies in the delivery of quality, client focused service.In this role, your work will be aligned with our core values and your role will bring these values to life every day through your behaviors, those are the actions we take and how we support our staff and deliver client centric service that reflects our vision, promise, and values.Where you\xe2\x80\x99ll workAt WorkSafeBC, we offer a hybrid work model that combines the convenience of working remotely with the dynamism of working in one of our offices, based on the operational needs of the position.In this role, you will work primarily from our Richmond office with some flexibility to work from your home in B.C.How you\xe2\x80\x99ll make a difference: You\xe2\x80\x99ll make important and fair decisions when people get injured at work.What you\'ll do

• Provide overall direction for the Claims Intake and Adjudication Services department
• Provide strategic leadership and direction to the management team within the department to ensure organizational and divisional goals are met and programs, policies, plans and services are successfully implemented
• Participate in divisional strategy and policy development, planning and decision-making activities to ensure the delivery of quality, client focused services
• Promote teamwork and collaboration in delivering client centered services and achieving business objectives, results and priorities
• Set performance goals and provide coaching, developmental planning, and ensure training is provided to meet performance expectations
• Foster a supportive and healthy and constructive staff and labour relations environment within the department by supporting open communication and dealing proactively with issues. Promoting teamwork and recognizing employees\xe2\x80\x99 contributions
• Act as an ambassador for WorkSafeBC and the division, both internally and externally with various stakeholders

Is this a good fit for you?We\xe2\x80\x99re looking for someone who:

• Builds strong relationships and promote a quality, service-oriented approach to providing services to external and internal clients
• Communicates with confidence and courage, listen well, and approach difficult conversations with assurance
• Solves problems, think of innovative solutions, make decisions, determine a course, and take action
• Researches, analyzes and prepares detailed written reports
• Makes formal presentations to Divisional or Board management and external agencies
• Creates an environment that encourages and supports the development and success of individuals on your team, enabling them to contribute to the team and reach their maximum potential
• Exhibits excellent interpersonal skills and a high level of professionalism to provide empathetic, tactful, respectful, and courteous service
• Open to travel around the province as required by the business

Your background and experience

• A post-secondary degree in a related discipline
• Minimum of ten years of industry-related experience in a leadership role including experience managing people
• Project management experience is required

We\xe2\x80\x99ll consider an equivalent combination of education and experience.Important to knowBefore we can finalize any offer of employment, you must consent and successfully meet the legal requirements under the Criminal Records Review Act to work with children and/or vulnerable adults.WorkSafeBC\xe2\x80\x99s COVID-19 Employee Mandatory Vaccine Policy (the \xe2\x80\x9cPolicy\xe2\x80\x9d) is suspended effective January 9, 2023, however we reserve the right to re-implement it in response to changes in the public health landscape, including public health orders. We are committed to the protection, health, and safety of our employees and our Communicable Disease Prevention Program and related protocols remain in effect.Who we areAt WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We\xe2\x80\x99re honoured to serve the 2.49 million workers and 263,000 registered employers in our province.What\xe2\x80\x99s it like to work at WorkSafeBC?It\xe2\x80\x99s challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experience that reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.Learn more: Discover .Our benefitsAs a member of our team, you\xe2\x80\x99ll have access to services and benefits that help you get the most out of work \xe2\x80\x93 and life. Along with a competitive salary, your total compensation package includes:

• Defined benefit pension plan that provides you with a lifetime monthly pension when you retire 4 weeks of vacation in your first year, with regular increases based on years of service
• Benefits package that includes customizable options for health care and dental benefits, additional days off, and a health care spending account
• Optional leave arrangements
• Development opportunities (tuition reimbursement, leadership development, and more)

Learn more: Find out .Annual Salary: $179,861 - $218,531Want to apply?

• Applications are welcomed immediately, however must be received no later than 4:30 p.m. PST on the closing date.
• Please note that we will be starting assessments prior to the closing date.
• Cover letters are welcomed but not mandatory.

We encourage all qualified applicants to apply. If you require an accommodation in the assessment process, please email when you submit your application.

WorkSafeBC