Date: Mar 30, 2023 Location: Remote - Canada, CA Company: Wawanesa Insurance
Job ID: 6182
We\xe2\x80\x99re proud to give our employees the flexibility to choose how and where they want to work. In this role, you can decide whether your preference is to work from home (remote), work from the office or a hybrid of time spent at both. You may work from any of the following locations: British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland & Labrador and/or the Yukon.
The Wawanesa Mutual Insurance Company, founded in 1896, is one of Canada\xe2\x80\x99s largest mutual insurers, with over $4 billion in annual revenue and assets of $12 billion. Wawanesa Mutual, with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon; Wawanesa Life, which provides life insurance products and services throughout Canada; and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than two million members in Canada and the United States. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy. Learn more at wawanesa.com
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview

As the Director, Claims - Auto Technical Strategy, this role will lead the Future of Auto Claims Strategy in collaboration with the Digital Office and be accountable for all technical processes, initiatives, and technical training for the claims auto line across all Wawanesa Regions. Key focus areas are quality, consistency, fairness and driving member Net Promoter Scores (NPS) through continuous improvement.
Job Responsibilities

• Exemplifies alignment of our purpose: We are here to look after one another & with Wawanesa\xe2\x80\x99s values: Service, Openness, Fairness, Collaboration, Community
• Leads Wawanesa\xe2\x80\x99s strategy around auto claims handling practices and technical training to ensure adjusters provide members with an exceptional claims experience
• Owns technical accountability for Claims and FNOL establishing guidelines, reviewing complex coverage issues across the multiple lines of business, coverage analysis, investigation of liability and damages, recoveries and salvage management, evaluation of claims for reserve settlement and implementation of settlement strategies to ensure timely adjudication
• Keeps the member experience at the center of our decisions optimizing people, processes and technology assisting the Operations teams in the Regions to drive improved NPS
• Together with the Digital Transformation Team, collaborates on Wawanesa\xe2\x80\x99s Future of Auto Claims Strategy prioritizing and delivering multiple initiatives for our members to report and resolve claims.
• Fosters a continuous improvement environment with change management strategies to respond to both employee resistance and acceptance so genuine understanding and commitment can occur.
• Oversees and coaches a team to ensure the work environment is respectful, challenging and rewarding, and employees experience their full potential while contributing to the achievement of Wawanesa\'s goals.
• Owns the auto relationship with Procurement/Strategic Sourcing to develop strong preferred networks, including the plans to operationalize, and monitor trends within the regions
• Builds and maintains strong relationships with regional partners and operations leadership teams, communicating changes and seeking input
• Maintains regular communication with the Corporate Actuarial team, ensuring that claims process changes are understood and quantified
• Leverages data trends such as performance, volume, timeliness, service levels, etc. that support our ability to deliver industry best outcomes, superior customer service, and consistency in reserving practices and claims settlements
• Prepares and monitors budget for assigned area and monitors expense trends against claims volume and market variables
• Stays informed of industry, regulatory and company changes or trends as they relate to the insurance industry adhering to all statutory and regulatory requirements, fair claims practices and local compliance requirements
• Performs other duties as assigned

Qualifications

• Ability to prioritize, develop, and implement comprehensive plans and solutions that bridge complex issues spanning across time.
• Strong business acumen with excellent analytical and problem-solving skills with the ability to recognize and identify critical issues and make strategic recommendations and decisions.
• Excellent interpersonal, presentation and communication skills with the ability to effectively convey ideas in a persuasive manner.
• Ten years of Property & Casualty, Litigation experience an asset with three years in a leadership role.
• Post-secondary education, and/or completed CIP or equivalent Property and Casualty industry designation.
• Excellent leadership skills with the ability to influence and gain respect, credibility, and confidence from others.

#LI-Remote
Wawanesa is proud to be one of Manitoba\'s Top Employers for 2023 recognizing that we are an exceptional place to work!

Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company\xe2\x80\x99s goals. Our full-time permanent employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, annual bonus plan, premium free benefits and a pension plan). Wawanesa provides a stable environment for its employees in today\xe2\x80\x99s challenging markets.

Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual\xe2\x80\x99s protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Accommodations are available upon request throughout all aspects of the selection process. Candidates requiring accommodations may contact, in confidence, jobs@wawanesa.com.

If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.

All Wawanesa job applicants are subject to Wawanesa\'s Privacy Policy.