Job Description

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Job Title

Market Supply Chain Director

Segment / Business Unit

Royal Canin

Country / Site

RJH South Africa

Job Function

Supply Chain

Expected Job Level

Manager\xe2\x80\x99s Name & Position

Frank Chadinha General Manager South Africa

Date

03/04/2023

Job Purpose/Overview

Answer why this job is in the organization; Why this job exists (2 or 3 sentences maximum)

The Supply Chain Manager leads, organises, coordinates, and oversees all activities involved in the identification, acquisition and distribution of the company\'s goods across South Africa. You will be responsible for planning, implementing and monitoring our overall supply chain strategy and performance, by leading a team to provide maximum efficiency and deliver best in class customer service levels and supply solutions that support the company\xe2\x80\x99s growth, financial and sustainability targets.

Key Responsibilities

Please list the most important and relevant responsibilities

- Consistently deliver excellent service level via exceptional supply chain performance to optimize the efficiency of net working capital (inventory) and to support the business growth.

- Provide the strategic direction and vision of the supply chain development plan to support market growth initiatives, identifying and executing transformations where needed.

- Optimise the end-to-end supply chain process to maximize the supply chain performance efficiency, lead time and cost effectiveness, accountable for the local Do It Best initiatives.

- Lead, manage, engage and develop the supply chain team to ensure the supply chain performance.

- Ensure compliance of all policies, procedures and practices of the company and local legislation.

- Select, manage and develop 3PL partners to ensure high level of customer satisfaction and cost delivery.

- Drive high quality standards and service levels from product quality to customer satisfaction through strict management and control in end-to-end supply chain process, implementing global standards where necessary.

- Represent as the key contact person from country supply chain function to communicate with the supply chain function in other markets and region.

- Member of the local business leadership team.

Context and Scope

Explain how the job gets done and the way it operates within the team and with stakeholders

Supply strategy

Develop and implement a supply chain strategy that is scalable, flexible and focuses on ensuring an exceptional customer experience in line with best practices developed by Global Supply Chain.

Build the supply chain strategy and vision for 3 \xe2\x80\x93 5 year horizon, including warehousing, transport and inventory.

Deploy a supply chain network that continuously supports the defined business strategy.

Collaborate with other in market departments to create coordinated plans for value-added business growth.

Rigorous analysis of relevant business data and Supply Chain KPIs making recommendations for continuous improvement to optimises E2E supply chain performance, practices and resource allocation.

Leadership and People Management

Leading the Supply Chain Team, engaging and ensuring associates contribute towards the overall supply chain goals.

Share the business vision and ensure direct reports understand their contribution and the strategic milestones that show progress towards the vision.

Demonstrate transformation leadership based on changing business needs.

Recruit and develop an effective team, building the capabilities of associates and develop robust succession plans.

Provide individual associate development and coaching in behaviours and competency development, as well as management of daily, weekly, and monthly review processes.

Promote active participation in learning and continuous improvement activities, with tangible results.

Drive engagement in the team to deliver a culture of total associate ownership.

Deploy the Global organization archetype and implement the standard operation procedure for resource allocation and management.

Build regional and global networks to build perspective and effectively support the business and function\xe2\x80\x99s ambitions with the right pace.

Lead and inspire around all internal governance, compliance, quality and safety agendas (internally and externally).

Create an environment of consultation by promoting shared goals and promotes collaborative approaches.

Distribution and Sales Order Management

Prepare the budget and translate the strategy for distribution model development and management.

Confirm the optimum (cost, cash, service) local supply chain network design including; location of distribution centres; third party logistics suppliers (warehousing, distribution and transportation); distribution capacity planning; layout design; other facilities or tools; transport route setting; required data interfaces; quality and safety requirements and other operational KPIs.

Follow the corporate governance process for third party supplier selection and regular audit processes.

Select and provide user requirement for warehouse management system launch/enhancement.

Build the standard operation procedures for quality charter, regulation profile, security control profile, distribution compliance, management compliance, quality compliance and daily operation process control.

Manage and train RC staff and/or the 3rd party logistics to provide best service level and maintain RC quality, safety and financial standards and ensure adherence to local regulation.

Supervise day to day distribution centre operation, sales order placement operation, customer claims and returns processes to ensure efficient customer service.

Train the distributors to meet the requested service level.

Customer Service

Understand the market context and competitor service offering.

Deliver sustainable customer service excellence through the leadership of a customer service team.

Ensure best in class process and tools to enable and enhance day to day activities.

Develop customer centric strategies, mindset and attitude in the team.

Develop good customer relationships with top identified customers, in collaboration with sales team.

Understand the customer needs and manage perceptions to complement market share ambitions.

Implement and use the CMOS structure and tools to ensure great customer service.

Actively participate in customer reviews and use these as input into a customer centric supply chain strategy.

Forecasting, Purchase Order Management & Inbound and Inventory Management

Maintain an on-time and accurate product master data maintenance.

Supervise the day-to-day forecasting function to drive high level of forecast accuracy through frequent communication with sales team, closely monitoring sales and inventory turnover. Utilising business tools (Future Master) and S&OP+ process to drive high accuracy and one number mindset.

Manage the purchase order procurement and delivery monitoring function to maintain high level of on time delivery, ensuring sustainable customer service excellence.

Proactively adapt to business constraints or challenges where required.

Provide medium term visibility and proactivity of any inventory impacts on customer service excellence.

Ensure inventory planning and control to secure sufficient and cost-effective inventory levels to deliver the required customer service level.

Ensure accurate tracking system to monitor the progress of inbound delivery/inventory level and taking corrective actions to ensure timely receipt.

Import and Forwarding Management

Manage the inbound logistics operation from purchase order delivery arrangement and tracking, vessel arrangement, custom clearance, quality regulation to loading plan till arrival at the warehouse.

Liaise with the custom agent, shipping line and forwarder on freight rates, insurance claims, and transportation arrangement terms.

Establish a delivery database and standard operation procedure to manage the import control function.

Quality & Safety

Implementation and ongoing management of QMP (Quality Management Program) in market

Lead the quality agenda in market.

Ensure all relevant Mars safety requirements are adhered to at sites and safety is observed at our 3PL providers.

Ensure the right infrastructure, process and conditions to deliver audit compliance at all times.

Create and update SOPs for all related processes.

Reporting

Periodic reporting of customer service measures, inventory management and cost drivers.

Establishes performance metrics for measurement, comparison, or evaluation of factors affecting the supply chain.

Analyses current inventories and procedures; suggests improvements to increase efficiency of supply chain and profitability for the company. (Including but not limited to; Warehouse management, Inbound and outbound processes, customer fulfilment, Quality, time, cost and accuracy measures).

Job Specifications/Qualifications

State the preferred education, knowledge, skills and experience this position requires. State the physical and/or mental requirements for the role (e.g. stand for x hours, lift x weight, concentration on repetitive tasks).

Note: May differ from the current job holder\xe2\x80\x99s own skills and experience.

Education & Professional Qualifications

Relevant Degree in Supply Chain Management or equivalent

8 \xe2\x80\x93 10 years supply chain logistics management experience in an FMCG environment preferably in the Pharmaceutical or Specialised trade

Knowledge / Experience

Proven leadership ability

Excellent communication and interpersonal skills at all levels

Ability to operate at a strategic level

Strong experience in managing a 3rd party logistics company

Strong analytical skills and interpersonal skills.

Knowledge in systems: NAVISION & FutureMaster, WMS.

Service oriented person

Awareness of financial implications of the logistic activity

Critical thinker and problem-solving skills

Quality and food safety focused professional

Excellent interpersonal skills

High attention to detail

Reliable

Self- motivated

Good organizational skills

Results orientated

Key Mars Leadership Competencies (4-6)

Refer to the Mars Talent and Development Library

Note: competencies selected should be job related

1. Customer focus

2. Drives results

3. Drives vision and purpose

4. Builds effective teams

5. Strategic Mindset

6. Dealing with Ambiguity

Key Functional Competencies & Technical Skills (3-5)

Refer to the Mars Talent and Development Library

Distinguish any preferred competences at the end of the list & notate them as preferred

1. Customer Focus

2. Logistics Management

3. Planning

4. Business Process Application

5. Analytical capability

6. Financial Essentials

Relevant Quantitative and Budget Information

Financial / Budget Impact

(Indicate how much money this role will manage. Useful quantities include annual budgets, project costs, annual revenue, sales turnover, etc.)

Approx 150m

Staff

please fill in the organization chart on the next page

Team Size

(All direct and indirect reports.)

10

Other

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