Job Description

OVERVIEW
The Director, Ambulatory Care & Patient Support Services oversees Pharmacy, Chemotherapy & Infusion Clinics, Dialysis, Diabetes Education Programs, Ontario Telemedicine Network, Infection Prevention & Control, Environmental Services, and Food & Nutrition Services. The Director promotes patient-centered care, safety, and a supportive work environment while aligning services with MAHC's Strategic Plan. This role leads the planning, implementation, and evaluation of programs to ensure high-quality, compassionate care and works collaboratively with leadership and departments on initiatives that enhance service delivery across the organization.
ROLE
Provide leadership and consultation to ensure 24/7 delivery of high-quality clinical and patient support services
Build and maintain collaborative partnerships with internal teams and external stakeholders to enhance patient care
Develop, implement, and evaluate standards, policies, and procedures that align with best practices and organizational values
Oversee departmental budgets and operational plans in coordination with management and strategic goals
Identify and address risk management issues, equipment needs, and capital planning requirements
Monitor quality indicators, utilization, and program performance to drive continuous improvement
Manage human resources through performance appraisals, recruitment, coaching, and staff development
Ensure readiness for accreditation surveys and compliance with professional, ethical, and regulatory standards
Foster effective communication, teamwork, and a culture of recognition and innovation across programs
Represent the organization externally, supporting integration of care initiatives and organizational projects across multiple sites
QUALIFICATIONS

• Bachelors Degree in related discipline required
• Masters Degree in a related discipline is desired
• Minimum of 5 years of progressive related clinical experience is required
• Minimum of 5 years of progressive leadership experience in a unionized environment

ADDITIONAL PERKS AT MAHC

• Competitive Extended Health, Dental, Vision Care and Emergency Out of Country coverage
• Healthcare spending account to augment benefits
• Participation in the Healthcare of Ontario Pension Plan (HOOPP)
• Annual allowance of time-in-lieu
• Join a leadership team committed to accountability, innovation, and continuous improvement. Enjoy opportunities for professional growth, a collaborative and inclusive culture, competitive compensation, and a mission-driven workplace.

ADDITIONAL INFORMATION
Location: Multi-Site, working on site at both the South Muskoka Memorial Hospital (SMMH) located in Bracebridge and Huntsville District Memorial Hospital (HDMH) located in Huntsville. Applicants must reside within 125km of one of our hospital campuses or be willing to relocate prior to starting. *Exceptions will be considered on a case-by-case basis
Hours of Work: Monday - Friday during regular business hours, however you may be required to be available occasionally during evenings and weekends according to departmental and organizational requirements.
Recruitment Process
Submit your cover letter and resume together as either a PDF or Word document(s) to this posting by 11:59 pm on the closing date. Please Note: Applicants must submit their application through this posting listed to be considered. Email and paper submissions will not be accepted unless otherwise indicated.
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We thank all applicants for their interest in this opportunity. As much as we would like to reach out to every applicant, please note that only those selected for an interview will be contacted. Selection will be based on skills, abilities, experiences, and qualifications. MAHC reserves the right to conduct interview(s) or other applicable testing where required.
Conditions of employment for external hires includes;

• Proof of immunization and vaccination records to the Hospital's Occupational Health and Safety department
• Legal entitlement to work in Canada
• Satisfactory Criminal Record & Judicial Matters Check/Satisfactory Criminal Record and Vulnerable Sector Check

Our organization: MAHC is committed to a selection process and work environment that is inclusive and barrier-free. We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identify as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ+.
Accommodation will be provided in accordance with the Ontario Human Rights Code. If you have accommodation needs for attendance at the interview, please advise us at time of the interview being scheduled
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Required Skills
Required Experience

Skills Required