Job Description

As a part of our outstanding Social Impact team, the Director of 211 Alberta (211 Ab.) works collaboratively with delivery partners (Canadian Mental Health Association - Edmonton, The Distress Centre Calgary) to lead the strategic implementation of the 211 service across the province. This role is the lead for grant deliverables, including financial accountability and stakeholder relationships and engagement, while convening and coordinating partners to foster effective collaboration. The Director supervises staff, participates in relevant networks and committees, and contributes to broader United Way initiatives. The position exists to strengthen community connections and enable responsive, accountable service delivery through 211 Alberta. This position reports to the VP, Social Impact. This is a contract position to March 31, 2026 with the strong possibility of extension.


Day to Day Duties:


Drives the advancement of 211 Ab. and priorities by working with delivery partners to direct program planning and implementation; acting as a United Way (UW) and 211 Ab. representative at meetings, events, and on committees; attending team meetings, Oversees 211 Ab. including the direction of work, conducting problem solving, mitigating risks, decision making, and ensuring communication and information is shared between teams and committees development and execution of 211 projects, including operationalizing frameworks, systems, processes, and training. Supports the 211 Ab. Brand by providing information and data to the Product & Brand team to inform content development. Coordinates 211 Ab. support during provincial emergencies. Acts as primary contact to liaise with stakeholders. Oversees funding applications including writing, submitting and reporting on internal applications in addition to responding to stakeholder inquiries and funding requests. Conducts research and professional development related to emerging trends and developments within the discipline Facilitates stakeholder engagement and education opportunities through events or activities Establishes and maintains key stakeholder relationships to strategically enhance 211 Alberta's mission. Maintains communication with 211 Ab. governance providing timely and accurate information necessary to function and make informed decisions. Liaises with United Way Centraide Canada to support alignment to 211 work occurring nationally. Facilitates cross-organizational collaboration and provides advice, guidance, and recommendations to internal clients, cross-functional working groups, and committees. Supports and advances organizational leadership and culture. Leads recruitment efforts for the 211 Ab. team including hiring, onboarding and performance management. Directs team projects and work including planning resources and assigning and monitoring activity. Provides input and direction to team, assigns responsibilities, assists with removing barriers to completing work, and monitors and reports on progress.

About you:

You have a passion and desire to make a difference in our community and have solid knowledge of information and referral systems, systems thinking, existing social supports, agencies/organizations, and networks in the community. You are eager to apply your exceptional interpersonal and relationship management skills to build engaging relationships with internal and external stakeholders through trust, teamwork, and direct communications. You thrive in complex and fast paced environments. You can demonstrate the ability to lead others and build strong teams and use critical thinking to analyze and interpret information to make decisions, make recommendations, and to solve problems. You have strong ability to use information, personnel, time, and other resources necessary effectively and efficiently to accomplish tasks within the parameters of organizational hierarchy, processes, systems and policies and establishes appropriate courses of action for self, teams and individuals to accomplish specific goals.



You have a post-secondary undergraduate degree in Business, Social Sciences, Humanities or related field, a minimum of ten (10) to twelve (12) years of related experience and a minimum of three (3) years to five (5) years of supervisory experience. A combination of education and experience will be considered.



You have a can-do attitude, are outcomes driven, and approach situations with empathy and collaboration. Thinking creatively, developing innovative ideas, and juggling multiple tasks and priorities is how you thrive. You love operating in a digital environment and are proficient with MS Office, SharePoint and r, databases.



The successful candidate for this position will be someone who shares our purpose to ensure no one in our community is left behind, is a difference maker in our community, and wants to connect to a bigger purpose. You align with and integrate our core values throughout all organizational and business practices, and you consistently act with personal, professional, and behavioural integrity.



You see yourself in our Values. We value and operate with a commitment to:


Creating solutions.*
Continuous learning.*
Being courageous in our work.*
Capturing our customers' hearts and minds.*
Being insights driven and utilizing real data.*
Applying a lens of equity and inclusion to all that we do.*

Why work with us?

We are people who love what we do and are passionate about our work. We offer rewarding work, a positive workplace culture, and a total rewards package. Our work environment is a hybrid - with time spent both collaborating in the office as well as remotely.



United Way looks at the big picture to deliver a coordinated network of services and programs to address a range of needs for children and families who are struggling. By bringing together partners and strategies, we work to ensure that no one in our community is left behind.



At United Way of the Alberta Capital Region, we value the contributions our employees make in supporting and advancing our purpose and values and have a workplace culture where actions are aligned and focused on achieving our envisioned future. We believe that a balanced Total Rewards Program helps foster a culture and workplace experience where our colleagues will flourish to the benefit of those served through our United Way.



Fundamental to this is our commitment to pay equity and a living wage. As part of our Total Rewards Program, this position is also eligible for:


4 Day Work Week Program (January - August) Flexible hours (Hybrid work environment) Professional Coaching LinkedIn Learning Extended Health & Dental Employee & Family Assistance Program People Connect (virtual psychological support) 12 days of Personal Illness and Family Responsibility Leave 4 weeks vacation The starting salary range for this role base is $84,400 - $100,000

(Starting salary based on experience and budgetary considerations)


All Benefits are subject to applicable eligibility requirements.



United Way of the Alberta Capital Region is committed to creating an inclusive workplace that reflects our diverse community that we serve. We encourage candidates from diverse backgrounds and those who may need accommodation to apply to join our team. By incorporating a variety of experiences and perspectives, we create opportunities for innovative solutions and maximize the impact of our work.



To learn more about United Way of the Alberta Capital Region, please visit myunitedway.ca