Job Description

Marche Goodfood (TSX: FOOD) est un leader au Canada pour le developpement de solutions-repas, livrant a ses clients des repas frais et des produits complementaires permettant a ses clients a travers le Canada de pouvoir savourer des plats delicieux a la maison. Marche Goodfood developpe la marque alimentaire preferee des milleniaux au Canada, en creant des experiences qui apportent de la joie tout en aidant nos communautes a vivre plus longtemps sur une planete en sante. Les clients de Goodfood peuvent se procurer a des prix exclusifs des produits uniques, frais et delicieux, le tout prepare par notre equipe de developpement culinaire de classe mondiale et livre directement aux consommateurs grace a nos infrastructures logistique et technologiques. Nous sommes passionnes de pouvoir relier nos partenaires fournisseurs locaux et producteurs agricoles a la cuisine de nos clients tout en eliminant le gaspillage alimentaire et les importantes marges beneficiaires des detaillants.

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A propos du role:

Lieu : Montreal, Quebec

Type de poste : Temps plein

Departement : Operations

Superieur hierarchique : Vice-president executif, Operations nationales


Le directeur principal des operations est un leader cle responsable de la supervision de l'ensemble des operations de nos installations au Quebec, ce qui comprend une equipe d'environ 300 employes repartis dans plusieurs departements operationnels. Ce poste est responsable de la performance operationnelle, incluant le controle des couts, l'efficacite des processus, la conformite en matiere de securite, le leadership d'equipe et l'amelioration continue a travers la chaine d'approvisionnement et le cycle de fabrication.

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Responsabilites du poste:

Leadership strategique et planification

Diriger et developper une equipe operationnelle, interfonctionnelle et performante, en appui aux objectifs strategiques de l'entreprise. Elaborer et mettre en oeuvre des strategies operationnelles alignees avec les objectifs d'affaires, les attentes des clients et les cibles de croissance. Contribuer a la planification globale de l'entreprise en tant que membre de l'equipe de direction, en fournissant des conseils sur les capacites operationnelles et les risques associes.
Gestion des operations

Superviser les operations quotidiennes, incluant la production (boites repas et pret-a-manger), les systemes d'automatisation, la logistique/livraison, la gestion des inventaires et l'entretien des installations. Assurer un flux de production fluide et rentable, un controle efficace des stocks, et une execution efficace pour repondre a la demande et aux accords de niveau de service. Identifier et diriger l'implantation de solutions technologiques pour ameliorer continuellement les operations, les rapports et les previsions.
Sante, securite et conformite

Assurer une conformite rigoureuse aux normes et reglements en matiere de sante et securite au travail (incluant la CNESST). Promouvoir une culture de securite proactive a tous les niveaux de l'organisation.
Installations et entretien

Superviser l'entretien et le bon fonctionnement de tous les equipements, lignes de production et infrastructures des installations pour assurer leur fiabilite et disponibilite. Veiller a ce que les actifs et infrastructures soient geres efficacement, en respectant les budgets alloues.
Performance financiere et operationnelle

Gerer les budgets des departements, les etats financiers (P&L) et les initiatives d'optimisation des couts. Analyser les indicateurs de performance operationnelle et utiliser des donnees concretes pour ameliorer la productivite, reduire les pertes et renforcer la qualite. Identifier et attenuer les risques operationnels et les goulots d'etranglement.
Collaboration interfonctionnelle

Travailler en etroite collaboration avec les equipes de la chaine d'approvisionnement, l'assurance qualite, la R&D, le service a la clientele et les ressources humaines afin d'assurer l'alignement operationnel. Agir comme point de liaison principal entre les operations terrain et la haute direction, assurant une transparence sur les activites operationnelles.
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Experience et competences requises

Minimum de 10 ans d'experience progressive en gestion des operations ou en fabrication, idealement dans le secteur alimentaire ou des boites repas/pret-a-manger. Baccalaureat en genie, gestion des operations, administration des affaires ou domaine connexe requis. Une maitrise en administration (MBA) ou autre diplome superieur est un atout. Minimum de 5 ans d'experience dans un poste de direction senior, avec gestion d'equipes nombreuses et d'operations complexes. Historique demontree en gestion du changement, transformation operationnelle et mise en oeuvre de systemes/processus evolutifs. Excellente connaissance des normes et cadres reglementaires en sante et securite (ex. : CNESST, HACCP, ACIA). Experience avec les systemes automatises, les operations d'usine et les methodologies d'amelioration continue (Lean, Six Sigma). Solide sens financier, avec experience dans la gestion de budgets, de P&L et de projets d'immobilisations. Excellentes competences en communication, en leadership et en relations interpersonnelles; bilinguisme (francais et anglais) fortement souhaite.



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About Goodfood:

Goodfood (TSX: FOOD) is a leading digitally native meal solutions brand in Canada, delivering fresh meals and add-ons that make it easy for customers from across Canada to enjoy delicious meals at home. The Goodfood team is building Canada's most loved millennial food brand, with the mission to create experiences that spark joy and help our community live longer on a healthier planet. Goodfood customers have access to uniquely fresh and delicious products, as well as exclusive pricing, made possible by its world-class culinary team and direct-to-consumer infrastructure and technology. We are passionate about connecting our local partner farms and suppliers to our customers' kitchens while eliminating food waste and costly retail overhead.

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About the role:

Job Type: Full-Time

Department: Operations

Reports to: EVP, National Operations


The Senior Director of Operations is a key leader responsible for overseeing the entire operational footprint of our Quebec facilities, which includes a team of approximately 300 employees across multiple operations departments. This role is accountable for operational performance, including cost control, process efficiency, safety compliance, team leadership, and continuous improvement across the supply chain and manufacturing lifecycle.

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Job Responsibilities:

Strategic Leadership & Planning

Lead and develop a high-performing, cross-functional operations team to support the company's strategic goals. Develop and implement operational strategies that align with business objectives, customer expectations, and growth targets. Contribute to company-wide planning as part of the senior leadership team, advising on operational capabilities and risks.
Operations Management

Oversee day-to-day operations, including production (meal kit and ready-to-eat), automation systems, fulfillment, inventory management, and building maintenance. Ensure smooth and cost-effective production flows, proper inventory control, and efficient fulfillment to meet demand and service level agreements. Identify and lead the implementation and use technology solutions to continuously improve operations, reporting and forecasting
Workforce Management

Lead a team of ~300 employees across multiple departments, including team leads, supervisors, and managers. Drive a performance-based culture with clear KPIs, accountability, and ongoing training and development. Foster a culture of collaboration, safety, and continuous improvement.
Health, Safety & Compliance

Ensure strict adherence to occupational health and safety standards and regulations (including CNESST compliance). Promote a culture of safety awareness across all levels of the operation.
Facilities & Maintenance

Oversee maintenance and upkeep of all equipment, production lines, and facility infrastructure to ensure uptime and reliability. Ensure capital assets and facilities are managed efficiently and within budget.
Financial & Operational Performance

Manage departmental budgets, P&L, and cost optimization efforts. Analyze operational metrics and use data-driven insights to improve productivity, reduce waste, and enhance quality. Identify and mitigate operational risks and bottlenecks.
Cross-Functional Collaboration

Work closely with Supply Chain, Quality Assurance, R&D, Customer Service, and HR to ensure operational alignment and performance. Serve as a key liaison between the production floor and senior leadership, offering transparency into operations.
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Required Skills and Experience:

10+ years of progressive leadership experience in operations or manufacturing in the food production or meal kit/RTE industry is highly preferred. Bachelor's degree in Engineering, Operations Management, Business Administration, or related field required. An MBA or advanced degree is considered an asset. 5+ years in a senior leadership capacity managing large teams and complex operations. Proven track record of leading transformation and implementing scalable systems and processes. Strong knowledge of health & safety regulations and compliance frameworks (e.g., CNESST, HACCP, CFIA). Experience with automation, facility operations, and continuous improvement methodologies (Lean, Six Sigma). Financial acumen with experience managing budgets, P&L, and capital projects. * Excellent communication, leadership, and interpersonal skills; bilingual (French and English) preferred.