Job Description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.
Responsable de la gestion complete de la prestation des services technologiques lies au marchandisage au detail. Ce role dirige la strategie TI, l'architecture et la mise en oeuvre des plateformes et applications soutenant les operations de vente au detail, avec un accent sur l'efficacite operationnelle, la satisfaction client et la croissance des revenus.
Ce que vous ferez
Elaborer et executer la strategie TI pour les solutions de marchandisage au detail.
Collaborer avec la haute direction pour identifier les opportunites d'innovation.
Fournir un leadership eclaire sur les technologies emergentes.
Mettre en oeuvre un modele robuste de prestation de services.
Definir et suivre les indicateurs de performance (KPI).
Integrer les solutions TI dans l'ecosysteme de services au detail.
Diriger une equipe multidisciplinaire de professionnels TI.
Superviser la conception et la mise en oeuvre des solutions technologiques.
Gerer le budget global de la prestation de services.
Evaluer et selectionner les fournisseurs externes.
Mettre en oeuvre des mesures de cybersecurite et de protection des donnees.
Optimiser la gestion des couts et ameliorer les processus.
Ce que vous apportez
Leadership demontre en TI avec une experience dans le secteur du detail.
Excellentes competences en communication et relations interpersonnelles.
Solide comprehension des pratiques de livraison de projets.
Capacite a travailler sous pression et en situation de crise.
Esprit analytique et approche proactive axee sur le client.
Exigences minimales
Diplome ou experience equivalente. Requiert generalement plus de 12 ans d'experience professionnelle et plus de 4 ans d'experience en gestion.
Competences et experiences preferables
Experience avec des solutions de marchandisage complexes (planogrammes, optimisation des prix, promotions).
Connaissance des systemes POS et de l'integration omnicanal.
Experience dans la gestion de fournisseurs technologiques.
Familiarite avec les normes de conformite et de securite dans le secteur du detail.
Le.la titulaire de ce poste aura a soutenir de facon quotidienne des clients internes et/ou externes a l'exterieur du Quebec et/ou aux Etats-Unis. Par consequent, ce poste requiert une maitrise de l'anglais a l'ecrit et a l'oral. Veuillez noter que le nombre de postes dont les taches requierent une connaissance de la langue anglaise a ete restreint dans la mesure du possible.
Director, IT Service Delivery - Canada Retail Merchandising
Responsible for the end-to-end management of technology service delivery related to retail merchandising. This role leads IT strategy, architecture, and implementation of platforms and applications supporting retail operations, with a focus on operational efficiency, customer satisfaction, and revenue growth.
What You'll Do
Develop and execute the IT strategy for retail merchandising solutions.
Collaborate with senior leadership to identify innovation opportunities.
Provide thought leadership on emerging technologies.
Implement a robust service delivery model.
Define and monitor key performance indicators (KPIs).
Integrate IT solutions into the broader retail service ecosystem.
Lead a multidisciplinary team of IT professionals.
Oversee the design and implementation of technology solutions.
Manage the overall service delivery budget.
Evaluate and select external vendors.
Implement cybersecurity and data protection measures.
Optimize cost management and improve processes.
What You Bring
Proven IT leadership experience in the retail sector.
Excellent communication and interpersonal skills.
Strong understanding of project delivery practices.
Ability to work under pressure and in crisis situations.
Analytical mindset and proactive, customer-focused approach.
Minimum Requirements
Degree or equivalent experience. Typically requires 12+ years of professional experience and 4+ years of management experience.
Preferable Skills & Experience
Experience with complex merchandising solutions (e.g., planograms, price optimization, promotions).
Knowledge of POS systems and omnichannel integration.
Experience managing technology vendors.
Familiarity with compliance and security standards in the retail sector.
The incumbent will support internal and/or external clients outside of Quebec and/or in the United States on a daily basis. Therefore, this position requires proficiency in English, both written and spoken. Please note that the number of positions requiring English language proficiency has been limited as much as possible.
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please
Our Base Pay Range for this position
$118,900 - $198,100
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our page.
Join us at McKesson!

Skills Required