Job Description

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Responsibilities:Works with the Regional Operations Manager to set operational goals, measures and reports results on a timely basis. Plans, directs, and implements station operations and administrative support to meet prescribed productivity and service goals. Responsible for preparing and analyzing performance reports in regard to identified Key Performances Indicators (KPI), budgets and forecasts. Monitors results on an ongoing basis and adjusts operations as required. Ensures payroll is accurately approved and submitted in a timely manner. Provides overall direction, support, coaching and leadership to the team in order to achieve the objectives. Provides an unparalleled employee experience and aligns department and individual efforts to the vision, mission and culture. Ensures adherence to policies and procedures for the station. Monitors, measures, coaches and develops direct reports, provides recognition, evaluates and provides feedback on performance, addresses performance and resolves problems; Leads their team in providing the highest level of customer service, both internally and externally, with the goal of continuously improving the customer experience. Leads and promotes a culture where health & safety are priorities

Qualifications:5+ years' experience at a manager level in a fast-paced environment in logistics industry and in team management. Proven leadership abilities to guide a team working in a fast-paced environment to ensure accuracy, compliance, and a culture of excellence. Strong analytical and problem-solving skills. Ability to quickly understand and identify issues and implement solutions. Ability to effectively prioritize work flow to ensure deadlines are met, adapting to shifting priorities and support the implementation of continuous improvement. Strong interpersonal skills including leadership, conflict resolution and team building abilities. Demonstrates a positive and professional attitude with a hands-on team-oriented work style.


Intelcom est une entreprise de logistique du dernier kilometre chef de file dans le secteur du commerce electronique. Nos equipes d'un bout a l'autre du Canada ainsi que notre reseau d'entrepreneurs independants contribuent aux activites quotidiennes d'Intelcom.
Notre objectif est simple : dans un secteur d'activite en constante evolution, nous ne nous contentons pas de suivre, nous prenons les devants. En plus de nous demarquer grace a des methodes de livraison et a des services novateurs, Intelcom opere aussi une transformation technologique ou l'integration de l'experience client et les technologies logistiques sont au coeur de son evolution.
Chez Intelcom, nous savons que l'experience se presente sous plusieurs formes et nous nous engageons a creer une culture ou la difference est valorisee. Nous sommes toujours a la recherche de personnes talentueuses et diversifiees pour rejoindre nos equipes. Avec plus de 60 centres de livraison a travers le Canada, nous avons peut-etre la la bonne opportunite pour vous.