Job Description

Direct Support Provider (DSP), Full-time Permanent (Up to 44 Hours per Week)

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Direct Support Provider

Department:

Developmental Services

Accountability:

Direct Support Provider and Volunteer Services Coordinator, Adult Residential Case Manager Supervisor

Location:

Renfrew County



Family & Children's Services of Renfrew County is a multi-service agency committed to providing preventative, protective and socially inclusive services and programming that empower and strengthen everyone. We are focused on cultivating a team-oriented work environment where everyone thrives. Our goal is to develop and strengthen collaborative partnerships to increase availability, accessibility and quality of care to our communities.


Our agency commitments include: moving forward Anti-Oppressive Practice, French Language Services and working alongside Indigenous Communities.

POSITION SUMMARY

Direct Support Providers (DSPs) play a vital role in supporting adults with developmental disabilities to achieve their Individual Support Plan (ISP) goals. DSPs foster independence, build life skills, and encourage community participation in a safe, respectful, and inclusive environment. This role is essential to promoting quality of life, social inclusion, individual choice, and respect for the rights and responsibilities of the people we serve.

DUTIES AND RESPONSIBILITIES

Support individuals in working toward their ISP goals and daily living needs. Promote safety, health, and well-being in all activities. Provide assistance with mobility and personal care, including lifts, transfers, and the safe use of mobility equipment when required. Facilitate participation in community programs, activities, and social groups based on individual interests. Implement behaviour plans and other supports as directed by the Case Manager. Encourage and assist individuals to build social networks and meaningful relationships. Accompany individuals to appointments, meetings, and community events; communicate updates to the Case Manager. Provide safe and reliable transportation as required. Maintain accurate documentation of supports, preferences, and activities. Complete reports, MAR sheets, and other required paperwork in a timely manner. Communicate challenges, risks, or barriers to the Case Manager or Supervisor. Attend staff meetings, team meetings, and required training. Work flexible hours, including evenings, weekends, and split shifts. Keep the

Coordinator

informed of availability and submit accurate electronic timecards. Adhere to all FCSRC policies and procedures, Ministry Regulations, Standards, Directives and relevant legislation. Responsible for the completion of other related tasks as assigned.

PERFORMANCE INDICATORS

Support assignment and matching processes with a flexible approach. Promote positive service outcomes for individuals at all times. Complete tasks accurately and in a timely manner. Demonstrate adaptability, problem-solving, and willingness to learn. Work effectively in a team-oriented, collaborative environment. Manage time efficiently and respond to flexible scheduling needs. Maintain punctuality and reliable attendance.

KNOWLEDGE & SKILL REQUIREMENTS

A Secondary school diploma is required, with a Personal Support Worker (PSW), Developmental Services Worker (DSW), or Social Services Worker (SSW) diploma preferred. Must have at least one year of experience supporting adults with developmental disabilities. CPI, CPR, Abuse Prevention, and other relevant training required (or willingness to obtain). Ability to provide safe physical assistance with mobility and personal care. Strong communication and interpersonal skills, with the ability to work effectively with diverse individuals and communities. Sound judgment, problem-solving ability, and commitment to safety. Ability to work independently while maintaining accountability to the team. Demonstrated commitment to equity, inclusion, and anti-oppressive practice. Reliable, flexible, and self-motivated with excellent time management skills. Bilingualism (English/French) is considered an asset

WORKING CONDITIONS

This position involves working with individuals in their homes or community-based settings, with occasional attendance at an office. Responsibilities may require working evenings and weekends, sometimes with little advanced notice. Regular travel within the county is required, and travel outside the county may also be necessary on a regular or as-needed basis. As Direct Support Providers are responsible for transporting clients, access to a reliable vehicle and possession of a valid full driver's license are mandatory. The position could involve exposure to sensitive family situations and may occasionally involve managing emotionally charged interactions. The role requires periods of light physical activity. This includes constant sitting, standing or walking, regular handling of lightweight objects (10lbs. weight) or visual attention to detail.

SALARY: $

24.22-$32.93*

* includes wage enhancement