Our Dining Room Team is instrumental in our success by helping to create special and lasting memories for our Guests.
In overseeing our Dining Room Team, you will enjoy working in a fast paced, Team oriented environment. Your passion for Guest service and flawless attention to detail will combine to produce a seamless event with personalized attention.
Please note this position requires full-time open availability including evening & weekends
Duties and Responsibilities:
Carry out standards and procedures
Monitor staff arrival & departure
Assist servers during peek hours
Supervise D.R. setup
Responsible for group billing
All opening and closing duties
Ability to resolve guest and team member complaints
Extensive Food and Wine Knowledge
To ensure all opening and closing procedures are carried out in accordance with the Standard Operating Procedures.
Having a thorough knowledge of Lais Hotel Properties' products and services.
To ensure all equipment in the department is correctly used, maintained and properly stored and is always kept clean, that inventory preparation is carried out and ensuring department is running efficiently.
To be responsible for any monetary transactions during shift.
All other duties as assigned.
Inspection of Dining Room
Knowledge of daily specials
Monitor stock on daily bases
Assist with inventory control
Professional Requirements:
Hotel and Restaurant Manager Course
Communication skills written and oral
Computer and monitory skills
Able to recognize and respect customer and team member confidentiality
Smart serve certificate
Personal Attributes:
Exceptional high standard of hygiene
Professional attitude, flexible, dependable, team player
Must be honest
Physical Requirements:
Prioritize demands of Team Members, other departments and supervisors to meet all objectives.
Balance demands of Team members in terms of hours worked versus shift priority and gratuity distribution.
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