Job Description

Dining Coordinator

Primary Purpose: As a part of the Culinary Services management and leadership team, the Dining Coordinator holds the primary responsibility for the front of house operations of the Marquis Hall culinary centre and dining rooms ensuring outstanding customer service and engagement as well as the development, growth and promotion of the residential dining program, campus meal plans, culinary initiatives, and dining services. This position provides leadership and stewardship for staff ensuring an engaged and well-trained team.

Nature of Work:

• Reporting to the Manager, Culinary Services / Executive Chef, this position works in the development and mentoring of the employees, ensuring operational efficiency as well as high level of professionalism, customer service and engagement.

• Develops initiatives, events and campaigns to engage students, meal plan members, and the campus community.

• Acts as a liaison supporting partnerships with academic and non-academic student groups and programs.

• Provides leadership, advice and influences the course for the unit or function; develops and implements plans, programs, or services. Manages staff, processes, facilities, and other resources. Allocates and schedules staff, recruits and develops human resources. Logistical and supervisory responsibility and accountability for resources (human, financial, physical).

• Maintains strong menu and product knowledge. Has an understanding and knowledge of the unit operations and how they fit into those of other units. Draws on expertise of others and consults as appropriate. Operational and customer service focus. Applies established policies and procedures.

• Manages own work schedule accordingly to ensure accountabilities are covered and ensures a regular presence throughout the full scope of services. This position requires alternate work plans involving evenings, weekends and/or stat holidays during peak times based on business demands that do vary throughout the year.

Typical Duties or Accountabilities:

• Provides direct staff support in employee supervision, training and development ensuring efficient operations, an engaged and accountable team, as well as fosters a positive work environment.
• Provides management support to staff and visible presence during service times.
• Recruits, hires, and schedules staff. Submits and approves employee time reporting.
• Works collaboratively with all areas in Marquis to identify and implement opportunities for productivity and staffing efficiencies.
• Ensures collective agreements are adhered to. Applies both positive coaching in regards to performance management as well as the formal discipline process when necessary.
• Maintains a thorough knowledge of menus and food products including allergens and special diet requirements.
• Develops and maintains allergy information, guides and materials.
• Responsible for all signage and proper labelling of food items.
• Manages and updates plasma screens with menus, promotional material, and information daily as well as develops slides and marketing materials as needed.
• Assists in the development and implementation of various levels of special events, promotion, and programming throughout the year. Events vary in levels of scope and involvement including seasonal and themed events as well as customer awareness/engagement campaigns.
• Works creatively in developing customer, student, and staff engagement around the promotion of culinary initiatives.
• Creates and posts daily social media content for the Marquis Culinary Centre and Meal Plans
• Manages the sale of meal plans, assists in developing strategies, and leads initiatives for future growth.
• Works collaboratively with the Consumer Services Marketing Specialist for larger marketing materials and campaigns.
• Maintains working knowledge of POS / Moneris / and Meal Plan CIM system as well as daily cash reporting.
• Works collaboratively with Retail Manager to coordinate cash handling and reporting for the Culinary Centre
• Drives initiatives for meal plan sales and growth.
• Provides a monthly sales report as well as customer count reports for the Culinary Centre
• Responsible for guest satisfaction surveys and developing systems for receiving regular customer feedback.
• Ensure up-to-date training and required certifications of staff (Food Safe, WHIMMIS, First Aid, etc...)
• Ensure best practices in regards to Food Safety and Occupational Health and Safety
• Ensures staff in respective areas uphold a high level of sanitation and all areas are properly maintained.
• Responsible for managing and maintaining inventory levels of small wares and renewals.
• Works collaboratively to manage the Marquis Culinary Centre custodial operations including the scheduling of staff, resources, and general maintenance.
• Assist the Culinary Management Team as needed including vacation coverage.
• Stays current with campus dining, food service, hospitality, and market trends.

Qualifications
Education:The incumbent requires a relevant degree or post-secondary certification preferably in Food Service, Hospitality, or Nutrition Management. A combination of experience and education may be considered.

A Food Safe Certificate and WHIMIS Certificate is required.

Experience: The incumbent requires a minimum 5 years of food and hospitality experience working in the front line in a restaurant and/or full-service food operation with operational oversite and managerial responsibilities as well as experience in event planning, promotion, and execution.

Skills:The incumbent trains, directs, mentors employees. Develops systems for training and providing information. Ensures the promotion of services, initiatives, and engagement of staff, students, and customers.

Must be highly proactive, with a strong orientation towards customer service and student experience. Show initiative and ensure a creative approach to developing promotions and events, communicating initiatives, and creating engagement through marketing involving, website, plasma screens, display merchandising, and social media.

Must possess strong and effective verbal, written and interpersonal communication skills; exceptional work ethic; detail-oriented with a demonstrated ability to organize work, delegate duties, set priorities with changing business demands; ability to work independently and collaboratively as a team member. The ability to foster trust and contribute to a supportive team environment is essential.

Must have a high level of technology competency, proficient in Microsoft Office, current social media avenues as well as training or experience in developing marketing material (plasma screen slides, signage, allergy materials, posters).

Inquiries regarding this position can be directed to James McFarland at 306-966-7536.

Department: Culinary Services
Status: Term 24 months with the possibility of extension or becoming permanent
Employment Group: ASPA
Full Time Equivalent (FTE): 1.0
Salary: The salary range, based on 1.0 FTE, is $49,301.00 - 77,033.00 per annum. The starting salary will be commensurate with education and experience.
Salary Family (if applicable): Specialist Professional
Salary Phase/Band: Phase 1
Posted Date: 5/31/2023
Closing Date: 7/11/2023 at 6:00 pm CST
Number of Openings: 1
Work Location: On Campus

The successful applicant will be required to provide the following current verification(s) where \'Yes\' is indicated below. Further information is available at:

Criminal Record Check: Not Applicable
Driver\'s License and Abstract Check: Not Applicable
Education/Credential Verification: Not Applicable
Vulnerable Sector Check: Not Applicable

Please review the University of Saskatchewan\'s for faculty, staff and students in consideration of the COVID-19 pandemic. The University is committed to employment equity, diversity, and inclusion, and are proud to support career opportunities for Indigenous peoples to reflect the community we serve. We are dedicated to recruiting individuals who will enrich our work and learning environments. All qualified candidates are encouraged to apply; however, in accordance with Canadian immigration requirements, Canadian citizens and permanent residents will be given priority. We are committed to providing accommodations to those with a disability or medical necessity. If you require an accommodation to participate in the recruitment process, please notify us and we will work together on the accommodation request. We continue to grow our partnerships with Indigenous communities across the province, nationally, and internationally and value the unique perspective that Indigenous employees provide to strengthen these relationships. Verification of Indigenous Membership/Citizenship at the University of Saskatchewan is led and determined by the and Standing Committee in accordance with the processes developed to enact the policy. Successful candidates that assert Indigenous membership/citizenship will be asked to complete the verification process of Indigenous membership/citizenship with documentation. The University of Saskatchewan\'s main campus is situated on Treaty 6 Territory and the Homeland of the M\xc3\xa9tis. We pay our respects to the First Nations and M\xc3\xa9tis ancestors of this place and reaffirm our relationship with one another. Together, we are uplifting Indigenization to a place of prominence at the University of Saskatchewan.

University of Saskatchewan