Job Description

Diner Manager : Service and People - Exciting New Diner
Location: Downtown/Yorkville Area

About Us:
We are One Duck Hospitality, a growing hospitality group proudly operating two of Toronto's most iconic restaurants, Hemingway's Restaurant and The Pilot Pub and Patio. We are driven by purpose and powered by data. Our team is highly engaged and committed to our vision. As a company, we value strong and clear communication, and we are curious, knowledgeable, and always eager to learn. We embrace the legacy of the restaurants we steward while creating an environment where people, service, and culture thrive.

Position Overview:
Join us as we embark on our newest adventure, a vibrant new diner opening soon!
This is not a behind-the-desk role. The Diner Manager: Service and People is a hands-on leader who thrives on the restaurant floor, managing service, leading by example, and supporting their team in real time. Your focus will be on driving revenue, guest loyalty, and identifying every opportunity to bring in new business. You will be integral in building and developing your team while driving revenue, maximizing guest service, and seizing every opportunity to build business and guest loyalty. This role is about presence, leadership, and action. You will be on the floor managing shifts, engaging with guests, supporting staff, and setting the standard for service and culture.

Key Responsibilities:Be a hands-on leader on the floor, actively managing shifts, service, and team performance. Lead staffing planning, interviewing, onboarding, and training. Build, coach, and develop a high-performing service team. Work in conjunction with the Chef to align service and culinary execution, ensuring quality, speed and consistency. Foster guest loyalty by ensuring exceptional service and memorable experiences. Assist with planning and lead execution of events, promotions, and special initiatives. Collaborate with leadership to implement and execute operational standards and service procedures. Monitor guest satisfaction, team performance, and operational efficiency to continuously improve. Run reports, analyze data, and use insights to make informed decisions. Be actively present and available during peak business hours.


Qualifications:Proven experience in hospitality leadership, preferably in fast-casual or full-service restaurants. Strong people management, coaching, and team development skills. Exceptional organizational skills and experience with scheduling, staffing, and Comfortable working in a fast-paced, evolving environment, including pre-opening and launch phases. Proficiency in Google Workspace and Excel Familiarity with systems like OpenTable, WISK, and Silverware is an asset but not necessary. Must be on-site and available during peak business hours. Passion for hospitality, guest experience, and driving team success. Flexible, hands-on, and able to thrive in a role with a high degree of responsibility and autonomy.


Why Join Us:Competitive salary and sales incentive bonus Employee discount on food and merchandise Health benefits and RRSP matching Employee Assistance Program Fun and positive work environment Career growth opportunities


Does this sound like a role for you? Please apply now- we'd love to meet you! One Duck Hospitality is dedicated to facilitating an accessible and inclusive recruitment and selection process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We invite and encourage candidates with disabilities to apply for employment opportunities with us. Please be aware that accommodations during the recruitment process are readily available upon request.