Job Description

A Future with purpose

At Arup we\xe2\x80\x99re dedicated to sustainable development and to do socially useful work that has meaning. Our purpose, shared values and collaborative approach has set us apart for over 75 years, guiding how we shape a better world.

We solve the world\'s most complex problems and deliver what seems impossible, with curiosity and creativity. We\xe2\x80\x99re a thriving and growing organization which offers you many possibilities to shape a better world, and your future.

The Opportunity

• Acting as client liaison for all Digital Technology-related requests from staff, being first line of engagement to understand and address issues and needs around desktop (Windows, O365 etc.) and infrastructure (compute, storage, network, cloud services, enterprise systems, cybersecurity, etc.), engaging and escalating to other Digital Technology teams as needed.
• Providing valuable services to the business, working together with the leadership team to drive technology and help transform business activities.
• Configuring, deploying, maintaining, solve and supporting workstations, laptops, printers, mobile devices, phones and other computer and telecoms equipment.
• Solving complex problems associated with hardware (PCs, Macs, mobile, etc.), software, and services (video conferencing, remote access, etc.) determining the source of problems and classifying their level, priority, and nature. When appropriate, advancing or routing them to the appropriate team.
• Helping with a range of office-based technology needs \xe2\x80\x93 installations, moves, changes, etc. that involve staff requirements and infrastructure needs, working collaboratively with other DT service teams.
• Responding to, documenting, and resolving service tickets in a timely manner according to an agreed service level.
• Documenting procedures, standards, configurations, settings, installation sequences and back-out instructions.
• Following ITIL/Service Management policies and procedures.
• Helping the software asset management team to maintain applications (license management and version control).
• Helping with communications and training around technical change.
• Playing an active part in our team: helping to build an inclusive environment, sharing your knowledge, and promoting best technology practices with colleagues.

Is this role right for you?

We\xe2\x80\x99re looking for current students who are curious and ready to evolve how you think and work. Our strength comes from how we respect, share and connect our diverse experiences, perspectives and ideas. At Arup, you belong to an extraordinary collective \xe2\x80\x93 in which we encourage individuality to thrive. If you can share your knowledge and ideas and encourage others to do the same; whilst having a desire to deliver excellent services for clients \xe2\x80\x93 we\xe2\x80\x99d like to hear from you.

Qualifications

Required:

• Currently pursuing a bachelor\xe2\x80\x99s degree in IT, computer science or a related field.
• Deep technical capability and a desire to learn, you should have a proven track record of developing your technical knowledge and applying new skills in a high paced environment.
• Good analytical skills, with ability to solve complex problems and openness in sharing your knowledge and thinking with others.
• Experience of ServiceNow or similar IT Service Management systems.
• Some experience working in a professional service organization.
• Candidate must be eligible to work in Canada without the need for employer sponsored work authorization now or in the future to be considered for this role.

Preferred:

• Familiarity with MS Teams and O365
• Familiarity with software solutions from Adobe, Bluebeam, Cisco, Symantec, etc.

Personal Qualities:

• Collaborative, consultative and effective in a consensus-based decision-making culture.
• High energy, motivated, open-minded, and willing to embrace innovation and new technology.
• Excellent written and verbal communication skills; communicating to all levels within an organization.
• Self-starter who takes initiative to work and develop holistic solutions.
• Continually exercises critical thought and judgment to determine the most appropriate action.
• Good interpersonal skills and the ability to develop and maintain relationships with representatives from various organizational offices and levels.
• Good attention to detail.

What we offer you

Each year, Arup seeks out students from around the world for our internship/ co-op programs. We look for diverse students with inquisitive minds and the desire to challenge themselves. Our interns learn quickly, are natural problem solvers and thrive on innovation. You will work alongside talented professionals and contribute to the success of real projects. In addition to on-the-job experience, we offer learning sessions with top leadership, site visits to local projects and social events.

Flexible Working - We believe that flexible arrangements create a more inclusive way of working that supports our diversity and the wellbeing of our people. Options for remote work are available throughout the program.

Next Steps

We will be reviewing our candidates for this position on a rolling basis. Once you have applied you will be evaluated and potentially moved on to the next round, at which point a member of the talent resourcing team will reach out to you directly to begin the interview process. For any status updates regarding your candidacy please be sure to check your candidate portal.

Different people, shared values

Our internal employee networks support our inclusive culture \xe2\x80\x93 from race, ethnicity and cross-cultural working to gender, LGBTQ+ and disability \xe2\x80\x93 we aim to create a space for you to express yourself and make a positive difference - Discover more about life at Arup at www.arup.com/careers/your-life-at-arup.

Arup is an equal opportunity employer and will consider applications from all qualified individuals. Every job applicant will be treated equally, fairly and with respect regarding race, colour, ancestry, sex, gender identity or expression, sexual orientation, pregnancy, civil status, age (except as provided by law), creed/religion, political convictions, language, ethnic or national origin, disability/handicap, pardoned record of offences, social condition (marital or family status, receipt of social assistance), and any other ground protected by the applicable human rights legislation.

Arup is committed to improving accessibility for individuals with disabilities and to ensuring that all of our employees have the support and the tools they need to succeed. We have developed policies relating to human rights, accessibility and accommodation, and provide all our employees with training on these matters either during orientation and/or on an ongoing basis.

If you are contacted by Arup regarding a job opportunity and you feel you need accommodation during the application process, or have a question about our human rights and accessibility accommodation policies, please speak to Human Resources or send an email to americasbenefits@arup.com or call 646-802-3577 to let us know the nature of your request.

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