Job Description

Position Digital Platforms Officer
Department PPA - Communications
Classification Level 4
Salary Our salaries generally range from $66,990 to $75,110 and are based on qualifications and experience
Languages English is required and French is an asset
Term Temporary contract (9 months)
Location Hybrid (Ottawa)
Background
The Federation of Canadian Municipalities (FCM) is the national voice of local governments, representing their interests with the federal government.
With over 2,000 members, including Canada's largest cities, small urban areas, rural and remote communities, as well as 20 provincial and territorial municipal associations, FCM represents more than 90% of the country's population. Through its advocacy, funding offers and diverse programs, FCM's work has a direct impact on Canadians' quality of life.
At FCM, we are committed to making the communities Canadians live in more prosperous, sustainable, and equitable. We aspire to be deeply respectful, collaborative, empowering and inclusive. All leaders in the organization embrace these values, the corporate culture and the passion for FCM's mission.
Major Purpose
The Digital Platforms Officer contributes to the development and implementation of digital communications/marketing strategies designed to engage audiences and enhance the visibility of FCM across corporate communications channels. The Digital Platforms Officer will manage content on social media accounts, contribute to production research and logistics, help with visual design and implement social media campaigns and new website content, monitor analytics and prepare reports. Evaluation of content reach, impact and results will also be critical.
The Digital Platforms Officer leverages current best practices and emerging trends to expand FCM's reach and impact across corporate communications channels, ensuring alignment with corporate standards and objectives.
Key Responsibilities

• Working collaboratively, implement digital strategies and campaigns. Liaises with members of the Policy and Public Affairs team on digital communications activities to ensure a coordinated, strategic and integrated approach.
• Develops, edits and helps disseminate content on social media platforms (Twitter, Bluesky, Facebook, LinkedIn, YouTube and Instagram).
• Responds to comments on social media platforms in accordance to FCM's community management guidelines.
• Provides support in multimedia production, including creative asset research, video editing and visual creation.
• Helps curate FCM's media asset library.
• Provides support with research and logistics for upcoming video campaigns and series, including booking guests for video shoots, conducting pre-interviews, location scouting etc.
• Supports the team by conducting quality assurance across all digital platforms, ensuring that all content is error-free and fixing bugs.
• Supports member communications by laying out and disseminating sends via an automated marketing tools like Click Dimensions.
• Uses social media analytics tools to monitor campaigns and boost strategies, support the creation of performance reports and social listening functions.

Knowledge, Experience and Skills

• A combination of professional and lived experience and/or post-secondary degree in communications or a related field, with a specialization in social media/digital communications/journalism/marketing.
• 2 to 3 years' experience in a professional communications role with a digital communications focus including knowledge of best practices and emerging trends for social media and web.
• Proficient in the use of digital media platforms including, but not limited to: Twitter, Facebook, Instagram, YouTube, Instagram, LinkedIn, Sprout, etc.
• Experienced in using email marketing systems like Click Dimensions.
• Experienced in managing social media channels with large followings in both official languages.
• Experience in analysing and tracking digital data and the effectiveness of campaigns and strategies.
• Demonstrated experience with digital content production (design, photo editing, etc.), tailored to different platforms.
• Strong knowledge in the areas of communications planning, project management, and quality assurance.
• Excellent planning and priority management skills.
• Good interpersonal skills and the ability to exercise tact and judgment.
• Able to manage multiple priorities and adapt in a quickly changing, fast paced environment.
• Experience in video production an asset.
• Bilingualism (English/French) is considered an asset.

The benefits to joining the FCM team include summer hours (Fridays off between July 1st and Labour Day); office facilities located in the ByWard Market, FCM's commitment to employee development and a competitive range of employee benefits and services. FCM encourages flexible work arrangements to support the wellbeing and productivity of employees.
The Federation of Canadian Municipalities is committed to fostering an organizational culture that embraces equity, diversity, inclusion and belonging, where individuals from diverse racial and ethnic identities, nationalities, social economic status, sexual orientation, gender identity/expression and physical and mental abilities can thrive and be fully engaged at their best level.
FCM welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.
The future of work at FCM includes a hybrid work model; therefore, this role will be a combination of virtual and on-site work. The successful candidate is required live within 80kms of downtown Ottawa and be authorized to work in Canada.
For additional information on this posting, or for further information on FCM, access our website at . Visit the of our website to apply. The deadline for applications is December 9th, 2025, or until the position is filled.
We thank all candidates for their interest; however, we will only contact those selected for an interview. All the applications will be kept on file for six months following the hiring.

Skills Required