Job Description

About The Role

To be an integral part of the SkinCeuticals et SkinBetter Science Canada Education team by coordinating the online Professional Academy. Position serves as support primarily for development and adaptation of digital education materials for the e-learning platform in topics like product education, business strategy, leadership, and hands-on professional training on aesthetic procedure protocols. Candidate will oversee database management and communication strategies of the Online Professional Academy (LMS) to ensure high level of engagement with the platform. Candidate also manages the brand\'s presence on the divisional site and collaborates across multiple departments for divisional KPI\'s. Candidate also coordinates the set-up and organization of digital education events, like webinars.

Key Job Accountabilities:

• Maintaining a clean and up-to-date Online Professional Academy database for analytical reporting and update report monthly
• Customizing education content from global partners for the Canadian market; updating all elearning education materials (modules, video, publication, podcasts, etc)
• Maintain close relationship with agencies for Online Professional Academy platform maintenance, troubleshooting, and enhancements.
• Work closely with education team members to provide e-Learning communications to drive user engagement on platform.
• Support, update, and evolve all aspects of the eLearning site and the professional divisional site
• Collaborate with Education and Marketing teams on the development and updating of online education materials for launch, animation and specialty projects
• Tracking and organizing departmental budgets and expenses of digital projects; open POs and GR as needed
• Think outside of the box and creatively to continuously improve platforms with enhancements and functionalities
• Create learning plans that are engaging and retention-based
• Be able to train stakeholders on how to use the Online Professional Academy
• Coordinate digital education event logistics: contracts with vendors, timely supplier payment, gifting, event communications, and post-event follow-ups / troubleshooting.

Specific Requirements:

• Experience in the beauty industry or medical industry preferred, but not required
• Content development background
• LMS proficiency with experience in managing CMS platforms

• Passion for and understanding of social media platforms
• Strong computer knowledge in Microsoft and the ability to learn new platforms (knowledge of Docebo platform an asset)
• Strong analytical skills with special focus on making information easily digestible and accessible to all audiences
• Strong written and verbal communication skills in English and French (mandarin an asset)
• Excellent proofreading skills
• Professional attitude, and ability to function as part of a team
• Excellent organizational skills and the ability to handle multiple tasks in a fast-paced environment

• Have an understanding of adult learning theories

L\'Oreal Canada is an equal opportunity employer for all

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