Job Description

Description :

About connectFirst Credit Union

As a credit union, we\'re different than a bank - and we like it that way.

At connectFirst, we spend our days helping our members achieve their financial aspirations through a community-focused approach to banking that\xe2\x80\x99s true to our co-operative principles. You\xe2\x80\x99re our member, not a number. We\xe2\x80\x99re your neighbours and your partner. Over 80 years ago we started from humble beginnings. Through the years, we\xe2\x80\x99ve grown to become one of Alberta\xe2\x80\x99s leading financial institutions through a desire to connect the dots between your dreams, your goals, your community, and your financial wellness and we echo these desires through our new, consolidated connectFirst brand.

We believe that banking is about more than money - it\xe2\x80\x99s a cornerstone of every vibrant community and that our members should expect us to positively impact the financial success and viability of the communities that we call home. We invest meaningfully in the potential and well-being of our employees, and what matters most to our members. We have honest conversations about real things, as real people. Our members are owners, they have a say in how we operate, they earn dividends on common shares and investment shares, and they have access to an extensive array of financial products and services.

• Our mission: Make money make a difference.
• Our vision: Do what\'s right for every member.
• Our values: Think big, act local, take charge, and make it easy.

We\xe2\x80\x99re committed to providing remarkable experiences to our members, our communities, and our employees, and we\xe2\x80\x99re proud to be regarded as one of the best:

• Named among Canada\xe2\x80\x99s Most Admired Corporate Cultures\xe2\x84\xa2 by Waterstone Human Capital
• Recipient of Canada\xe2\x80\x99s Best Managed Companies award for 21 consecutive years
• $12.3 billion book of business (Deposits=45%, Loans=43%, Wealth Management=10%, Syndicated Loans=2%)
• 750 employees
• $585 million in Member\'s equity

Key Accountabilities:

• Translates conceptual user requirements into functional requirements by creating appropriate documentation that provides direction to partners, testers and/or the project team.
• Measures and optimizes the member journey as it relates to product feature adoption and usage.
• Analyzes, revises, and documents work procedures and processes; suggests methods to increase efficiency and accuracy.
• Builds collaborative working relationships with staff in departments and external networks on specific organization wide projects/initiatives.
• Educates both internal and external stakeholders about our product features and their benefits.
• Creates digital banking content to articulate the benefits of our products/services to the organization.
• Speaks and presents both internally and externally to promote the story of digital banking products and services.
• Champions a member focused culture to deepen client relationships and leverage broader relationships, systems and knowledge.
• Collaborates in employing agile methodologies from planning to reviewing.
• Ensures online and mobile banking products are operating well and supporting member needs.
• Works on special projects as assigned; some that require a longer-term focus with incremental successes.
• Serves as an escalation point to troubleshoot Help Desk tickets relating to digital banking applications.
• Acts as a resource to other staff within the department in support of digital banking initiatives.

Experience and/or Educational Requirements:

• 6+ years experience in product management relating to digital platforms, financial and/ or internet-based services preferred.
• Experience in Salesforce, MS Azure, Power BI and banking systems is considered an asset.
• Strong understanding of Financial Services and other third party integration experience is an asset.
• Working towards or completed certificate, diploma, degree or designation program.
• An equivalent combination of education and experience may also be considered.

Skills and Competencies:

• Excellent computer skills in Microsoft Office applications and ability to learn other programs.
• Excellent verbal, and written communication skills and ability to communicate complex information in a clear concise and professional manner.
• Must be able to participate and contribute in a team, committee and task force environment.
• Excellent critical thinking and analytical skills.
• Excellent organizational and multi-tasking skills.
• Excellent attention to detail.
• Must have the ability to understand and apply when necessary, credit union policies and procedures and possess the ability to interpret verbal and written instructions.

Qualified applicants are invited to apply online.

We thank all applicants for their interest. Please note applications will only be accepted online and only those applicants under consideration will be contacted.

For more information on Connect First Credit Union Careers, please visit

connectFirst