Job Description

Position Summary

Reporting to the Housekeeping Supervisors, the Office Coordinator will provide administrative support for


a variety of functions; including answering and directing internal and external guest calls, assigning


housekeeping sections, coordinating laundry, and house person calls.

Duties & Responsibilities

Provides exceptional and professional service to all guests and hosts Comfortable making decisions and recommendations for effective problem solving Receives and effectively directs guest calls for housekeeping items Follows up on internal and guest calls to ensure requests were resolved Utilizes walkie-talkie system to maintain contact with housekeeping colleagues Logs all radio calls, tracking guest's requests Attends to guest complaints ensuring their need is met, dialogue is tracked, and followed-up with a leader Completes all other duties as assigned

Skills, Abilities & Attributes

Guest oriented with a sincere, helpful, caring and friendly personality Has exceptional phone manner Pays precise attention to detail, order and cleanliness Able to take initiative within given guidelines Able to evaluate and select among alternative courses of action quickly and accurately Has effective communication skills (verbal, listening, writing) Able to comfortably work with computers Able to adapt in a fast pace, constant changing environment within a dynamic work schedule

Education & Experience

Previous housekeeping experience is an asset * An intermediate level of competency in all Microsoft office components preferred