Job Description

At VertexOne, helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It's been in the DNA of our people since we started supporting utilities' customer experience needs over 20 years ago. And that commitment continues to this day.



Our team members are our greatest assets, so we pride ourselves on being 'Employee First'. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company. Whether it's new technology, career development opportunities, or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company. Our employees' well-being--both physical and mental--is a top priority at VertexOne. That's why we foster a 100% remote and flexible environment and encourage work-life balance.



VertexOne is proudly Certified as a Great Place to Work. Great Place to Work is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture.



- Senior Banner/Oracle Developer



At VertexOne, helping utilities provide the best customer service experience is what we do. It's been in the DNA of our people since we started supporting utilities' customer experience needs over 20 years ago. And that commitment continues to this day. The successful applicant will work with members of our development team to revolutionize the customer experience in the utility industry. This is a very exciting time to be a part of VertexOne as our team grows in size, products, and the clients that we support. We offer a competitive salary, benefits and the convenience of working remotely.



We are looking for an Oracle Developer with Banner CIS experience. Development activities will include writing and maintaining a combination of Oracle Forms 12c, Oracle Reports 12, SQL, PL/SQL, ProC, and ProCOBOL in an Oracle 12c database environment.



Responsibilities

Programming in a Windows and a Unix environment Assignments will include changes to a Banner CIS product (version 3.1+), add on applications to Banner CIS, and interface programming in batch and online systems. Estimate assigned work effort and be accountable for deliverables and completion dates Analyze, review and modify programs to increase operating efficiency Follow and improve established software delivery lifecycles, programming standards and frameworks Development includes new product investment initiatives and client-requested custom modifications and enhancements Participate in peer-review requirements and design Clarify business requirements by working with business analysts and end users; create high-level and detailed design specifications to address user goals; formulate plans - outlining steps required to develop programs for design deliverables Ability to adapt in an environment that demands customer satisfaction Ability to provide 24x7 (Tier 3) production application support

Essential Skills, Knowledge, and Ability

Functional

Familiarity with navigating UNIX environments (AIX is a plus) and using basic UNIX utilities Editors: vi or emacs Utilities: awk, diff, find, grep, sed, tar. Experience developing UNIX shell scripting (sh, ksh) ProC (or C/C++)
ProCOBOL (or rudimentary understanding of COBOL syntax)
5+ years of Oracle development experience Developing and maintaining PL/SQL (packages, procedures, functions, and triggers) that contains complex queries and performs extensive file I/O Oracle Forms Oracle Reports is a plus Oracle IDEs: SQL Developer, PL/SQL Developer, or T.O.A.D. Understanding of application business processes and how they can be improved through application of technology Banner CIS experience is a plus

Intellectual

Strong English documentation skills Strong problem-solving, analysis and troubleshooting skills Capacity for increased learning Ability to comprehend & follow established procedures Ability to make decisions using critical reasoning Ability to prioritize, manage multiple responsibilities and meet deadlines

Interpersonal

Strong communication skills (written, reading comprehension, listening, verbal) in English Ability to work independently without high degree of supervision Ability to work as a team player and maintain effective working relationships Possess effective conflict management skills Exceptional customer service approach working with internal and external customers Comfortable operating as part of a remote distributed team

What VertexOne has to offer:

Comprehensive medical, dental, vision, disability, life insurance Health Savings Account (HSA), Flexible Spending Account (FSAs) 401K match Flexible PTO Employee recognition platform with monetary rewards 100% Remote work environment Initial work from home stipend Leadership/Coaching training programs Free access to Bizlibrary for unlimited professional development Employee Assistance Program (EAP) with counseling sessions available 24/7 Health and wellbeing programs Paid parental leave Employee bonus referral program Employee Discount Program

About VertexOne:

VertexOne is the leading provider of cloud-based SaaS software solutions powering the next generation of customer experience for utilities, energy retailers, and energy transition providers.



With over 30 years of experience and more than 350 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer.



From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction.



For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management, and leverage data analytics, visit https://www.vertexone.net.

Equal Opportunity Employer:

VertexOne is proud to be an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law.



VertexOne is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request accommodation.