Job Description

4100 Gordon Baker Road Toronto Ontario,M1W 3E8

The Command Centre Desktop Systems Analyst is responsible for provisioning technology services which may include desktop hardware (laptop, desktop, tablet, printer, ATM) branch specific hardware (cash recycling unit, thermal printer, scanner) and associated network configurations for all major projects for new branches, relocations, renovations and tower moves across multiple Windows 10 desktop platforms.
Accountabilities:

• Manage desktop technology provisioning for various branch and tower activities
• Fulfill provisioning requests for desktops/laptops move, add, change, delete activities
• Update backend database and host configurations, validate full functionality of core business applications
• Work with internal and external partners, including on-site technicians, to provide services
• Provide costing and work effort estimates to various project requests, ensure project scope and timelines are on track
• Utilize Service Now workflow to manage and assign requests, identify opportunities for improvement
• Identify and implement automation of select functions
• Simplify and eliminate complexity from existing processes
• Handle escalations and manage customer expectations in a professional manner
• Participate in on call rotation to support activities that may occur outside of standard business hours

Knowledge and skill:

• 5-7 years of work experience in IT environment and/or degree in computer science, engineering, information systems, math or business.
• Experience with Win10 workstation builds and Windows 2019 Server
• Familiarity with troubleshooting desktop platform, network and application issues
• Thorough understanding of DHCP, DNS, Active Directory and AD domains / OUs, group memberships
• Knowledge of Network & application configuration and troubleshooting
• This role is hybrid working conditions

We\xe2\x80\x99re here to help At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one \xe2\x80\x93 for yourself and our customers. We\xe2\x80\x99ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we\xe2\x80\x99ll help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other\xe2\x80\x99s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.