Job Description

This is a CONTRACT ON SITE POSITION with the possibility of extension or renewable. Pay rate between $22 to $26FOR MORE INFORMATION: PLEASE ADD ME ON MY LINKEDIN ACCOUNT:www.linkedin.com/in/tarik-l-327703234Help Desk Support Level I/ Level IIResponsibilities Sound understanding of customer Project, IMAC, support, operations, and processes Working knowledge of the Microsoft Office application suite including MS Outlook Able to follow project instructions, communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality Demonstrated capability to achieve results accurately, on-time and meet or exceed Time-To-Task for project in a fast-paced, client-driven environment Follow-up with project team/coordinators and end users to provide status updates as per guidelines and objectives of project, IMAC and break/fix services Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets)Qualifications Associate's (or equivalent) degree in Computer Science or Information Technology from a technical school Minimum 1-3 years of experience Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required Working knowledge of the Microsoft Office application suite including MS Outlook Experience with multi-platform Windows O/S required Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality Demonstrated capability to achieve results in a fast-paced, client-driven environmentCertifications CompTIA A+ Certification Min 1 OEM Desk/Notebook Dell Enterprise Basic non-warranty repair skills training as assignedo (Cabling, Printers, Network, Servers) And/Or HP Printer Basics + Printers as assigned Lexmark Printer Basics + Printers as assigned And/Or Apple MAC Certifications as assignedWhat You'll Need

• Ability to talk and type accurately at least 30 wpm
• Sound understanding of customer support, operations, and processes
• Able to communicate effectively in English written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers
• Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality

Nice to Have

• Basic knowledge of ITIL
• Basic understanding of Service Desk metrics/SLA's
• Minimum of 1-year experience working in an IT Service Desk/Inbound Call Center environment - preferred
• Experience using ITSM Ticketing tools (e.g. Service Now, Remedy) to manage and track incidents preferred
• Associate's (or equivalent) degree in Computer Science or Information Technology from a technical school preferred
• Certification in relevant IT products/technologies a plus

Job Types: Full-time, Fixed term contract
Contract length: 12 monthsSalary: $22.00-$26.00 per hourFlexible Language Requirement:

• French not required

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Toronto, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• Help Desk Technicien Level I and II: 1 year (required)

Shift availability:

• Day Shift (required)