Job Description

:

• Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components.

Major Job Duties:

• Test and image desktops and laptops. Maintain, analyze, and troubleshoot, software and computer peripherals.
• Ability to setup, configure and add all hardware.
• Assist Corporate Desk Side Support technicians with large IMACs.
• Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
• Provide technical support to end users via telephone.
• Back up and burn end user data.
• Assist in developing and documenting improvements to current processes.
• Assist coworkers in resolution of end users technical issues.
• Assist coworkers in the execution of established processes and escalations.
• Test, image and clean PCs, laptop, monitors, printers, and other related hardware.

Education/Experience:

• High School Diploma or GED required.
• 2 to 4 years of hands on technical knowledge of laptop and desktop design and software installation required.

Skills and Competencies:

• Familiar with standard concepts, practices, and procedures within a particular field.
• Relies on limited experience and judgment to plan and accomplish goals.
• Possess 1 to 2 years experience in a break/fix environment.
• Able to lift and palletize heavy equipment. (PCs, monitors, printers.)
• Strong verbal and written communication skills.
• A certain degree of creativity and latitude is required

Duties/Description:

• Image laptops with Windows 10/11
• install/upgrade laptops with RAM, SSD
• Basic knowledge of BIOS configuration and setup and how to boot from USB
• perform troubleshooting on Windows OS 10/11.
• Know how to check Microsoft event viewer to check for errors
• Fix and diagnose problems with Outlook connectivity, not working, freezing.
• Troubleshoot WiFi, network connections, VPN problems
• Basic network, TCP/IP, ping commands is mandatory
• Able to troubleshoot and fix printer issues, cloud printing
• Collect logs for support team
• BitLocker key encryption recovery, setup and configuration
• Windows password resets, VPN password resets using AD
• Basic knowledge of AD will help
• Check documentation for process and instructions
• Be comfortable to work alone and part of a team
• Able to work within deadlines and time constraints
• Ability to work under pressure due to deadlines and project constraints
• Troubleshoot and fix hardware and software problems
• Strong communication skills is a must to work with multiple techs and teams
• Receive and ship out boxes, small and large. Packing laptops.
• must be able to lift heavy packages - 20Kg

Job Types: Permanent, Full-time Salary: $24.00-$25.00 per hour Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Desktop support: 4 years (preferred)
• Software troubleshooting: 4 years (preferred)
• Network installation: 4 years (preferred)
• break/fix: 3 years (preferred)
• Windows Remote Desktop: 4 years (preferred)

Licence/Certification:

• CompTIA A+ (preferred)