Job Description

Title: Desktop Support Technician
Location: Edmonton, AB \xe2\x80\x93 Onsite
Duration: 12 Months

Job Responsibilities:

• Duties range from remote desktop assistance to providing support over the telephone to troubleshooting issues that arise with computers.
• May also serve other IT department roles such as ensuring that all of the computers in their company\'s network are backed up, safe and secure.
• May also deploy security updates to all the systems in their companies\' servers and computers to make sure they are never compromised.
• May be required to show staff members how to use their company\'s computer programs and networks and how to adhere to security standards.
• Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users. Coordinate with vendors to resolve problems.
• Add or replace memory, new keyboards, motherboards, and other components.
• Set up and troubleshoot domains, user accounts and software accounts.
• Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices.

• 3-5 years of Service Desk or Desktop Support experience for both PC and Mac required.
• Experience working with multiple customers face to face in a \'Walk Up Bar\' type of corporate environment is preferred.
• Passionate about providing excellent customer service and follow-thru to completion.
• Familiarity supporting Mac OS X & Windows 7/10 Previous experience with Microsoft Office is preferred.
• Good problem solving, diagnosis and troubleshooting skills.
• The ability to work under pressure in a fast-paced environment is a must
• Familiarity with wired and Wi-Fi Networking with Windows Active Directory Familiarity with Exchange, AD, Software Distribution Systems, and related technologies
• Familiarity with Video Conferencing support and communication technologies such as Jabber & Blue Jeans is a plus.
• Working knowledge of collaboration tools such as Slack, Box, Google Sheets Familiarity with ticketing systems such as Service Now is a plus Strong mobile support (Android, iOS, etc.) experience.
• Ability to work independently and within a team.

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