Job Description

This role will work from Fairfax office 5 days per week! Rotating schedule - client is 24/7/365! Role is budgeted at $40,000 annual

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About Us

Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon "next generation" services help us stand out amongst our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at "a job", but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a "work hard, play hard" environment, seeking the guidance, training, and experience necessary to build a lucrative career, then welcome to THRIVE!

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Position Overview

Perform activities associated with implementation, integration and support of computer systems in mission critical response operations environment. Candidate must be capable of installing standalone computer/simple network additions or network installs, wiring install, or support level efforts augmenting the large LAN/WAN projects.

Perform quality work within deadlines with or without direct supervision. Interact professionally with other employees, customers and suppliers. Work effectively as a team contributor on all assignments. Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
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Responsibilities

Workstation: unbox equipment; check inventory; set up/Power on; set up default configuration; install hardware; deploy workstations Install OS; test configuration; run diagnostics Configure computers and devices for network Image computer systems Install updates and scripts Run diagnostics, repair and test computer equipment/devices Act as the first level support for customer technology problems and identify root causes, resolve, and monitor technology support requests in a timely, effective, and professional manner Properly escalate and document unresolved queries to the next level of support Regularly maintain internal service ticket and time entry information
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Qualifications

Some college or equivalent experience; technical coursework Entry level with some prior experience providing technical support in a business environment. Windows OS experience Hands on and practical knowledge of networks and computer systems. Excellent oral and written communications skills with customers and peers; tactful and effective customer communications. Strong team player Ability and willingness to evaluate and learn new technologies and apply them effectively. * Previous position with customer service experience.