Job Description

Desktop Support Analyst

ABOUT AGLC
Alberta Gaming, Liquor & Cannabis (AGLC) is a dynamic organization leading Alberta\'s gaming, liquor and cannabis industries. Our team of high performers is driven to provide our customers with outstanding service and Albertans with choices they can trust.

ABOUT INFORMATION TECHNOLOGIES

IT proudly provides the computer systems, security, IT services and governance that support AGLC\'s businesses, including the operation & support of mission critical gaming, liquor and corporate systems running on a variety of computing platforms. IT ensures the stability and performance of a Local/Wide Area Network, which supports over 1,200 gaming locations and more than 2,000 computers/tablets, 150 physical and 2,000 virtual servers distributed across six corporate offices, casinos, RECs and bingo halls. IT provides leadership in the use of information technology, data and systems to help the AGLC achieve business goals and objectives.

ABOUT THE POSITION

Desktop Support Analyst
Job Req: 1648
Location: Calgary Office
Division/Branch: Information Technology / IT Operations
Classification: Systems Analyst 2 (552)
Status: Excluded
Employment Status: Permanent Full Time
Salary: $65,288.00 - $85,662.00
Advertising:Internal and External
Closing Date: June 28, 2023

JOB SUMMARY

Are you looking for a new challenge and the next step in your career? Then look no further, we have the perfect opportunity for you! The Infrastructure and Operations Branch is looking for a passionate, innovative and ambitious technical professional to join the Client Support team as a Desktop Support Analyst.

In this role, you will report to the Team Lead, Desktop Support and will be responsible to resolve end user incidents ranging from medium to complex issues which have been escalated to the Service Desk. You will provide tier two/three support for end user devices, such as desktops, laptops, tablets, handheld devices, and printers, as well as operating systems and, software applications. You will be the primary resource for application virtualization, security patching, creating application packages, PC refreshes, and image creation for the corporate domain.

To be successful in this role, you will require strong communication skills as you will be working with internal and external customers and must be experienced in providing quality support to end-users. Utilizing your strong problem-solving skills, you must be able to provide quick accurate responses to clients and have the ability to multitask and work well under pressure. As this is a strong team environment, you must be a collaborator with a willingness to commit to continuous learning.

SKILLS/ABILITIES

• Minimum of a University Degree in a computer science or related discipline; however, an equivalent combination of education and experience may be considered.

The follow experience would be considered an asset:

• Minimum 3 years of experience with Windows workstation and Local Area Networks
• CompTIA Network+
• HDI Support Center Analyst Certification
• Microsoft 365 Certified: Enterprise Administrator Expert
• Microsoft Certified: Azure Solutions Architect Expert
• Microsoft Office Specialist: Associate (Office 365 and Office 2019)

NOTE:

• To be eligible to work for AGLC, you must be a Canadian citizen, permanent resident or eligible to work in Canada.
• While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.
• As a condition of employment, you will be required to obtain a satisfactory security clearance and clean drivers abstract (if necessary) prior to employment.
• An equivalent combination of education and experience may be considered. Candidates with lesser qualifications may be considered at a lower classification and salary. This recruitment may be used to fill future vacancies.
• AGLC is committed to creating a diverse environment and is proud to be an equal opportunity employer.

Alberta Gaming and Liquor Commission