Job Description

2nd shift

Sunday-Thursday 4:00pm-12:30am

Location: Richmond, BC

General Summary

The Desktop Setup & Support provides routine set-up, installation, moderate troubleshooting, service, upgrade and basic maintenance for hardware and software.

This position will be responsible for...

Provide on-site support for routine and noncomplex computer access, setup, upgrade and troubleshooting.

Respond to customer inquiries/requests for technical support and prioritize then escalate the majority of technical questions to the appropriate 2nd tier support.

Administer the IT ticket system for all active issues; document, track & monitor problems to ensure timely resolution.

Resolve nontechnical matters to satisfy end-user needs.

Provide general scheduled preventative maintenance to computers and peripherals. Facilitate and coordinate critical support matters.

Provision all user account moves, additions & changes (such as password reset).

Monitor, investigate & escalate log file issues accordingly.

Other related duties as required

You might be a great fit if...

Education/Experience

High school diploma or GED. 1 year experience preferred. Associate's Degree or equivalent preferred, i.e., military, trade school, etc. Excellent verbal and written communication skills. Customer service driven. Strong team player. Troubleshooting

Physical/Cognitive Requirements

With or without accommodation:


Ability to follow policies and procedures.

Ability to read, write and interpret information. Ability to add, subtract, multiply and divide. Ability to use hands to finger, handle, or feel. Ability to sit/walk/stand for duration of shift Must possess visual acuity to perform essential job functions. Ability to conduct physical tasks with a full range of motion throughout the warehouse environment. Ability to lift/carry items up to 50 pounds
FedEx Supply Chain, Inc., as well as its subsidiary companies, is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.



FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact FSC.TalentAcquisition@fedex.com.


Our compensation reflects the cost of labor across several geographic markets. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, education/training and a candidate's work experience.

Pay Range:

Up to 23.50 Hourly