Job Description

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit



What you'll be doing

Multimedia Publishing is a team responsible for providing Graphic Design and Desktop Publishing support throughout CIBC. Offering timely, cost effective, marketing, presentation, document, template and design, while at all times adhering to the CIBC brand.

Our purpose is to provide timely support and expertise as it pertains to the design, development and maintenance of marketing materials, templates, pitches, documents and research for use throughout CIBC, across all regions, and at all times ensuring compliance with corporate branding.

At CIBC we enable the work environment most optimal for you to thrive in your role. At this time, this role is designated to be fully remote with rotational schedules:

Morning (5:00am - 1:00pm / 7:00am - 3:00pm);

Day (10am - 6:00pm);

Evening (3:30pm - 11:30pm)

How you'll succeed

Design and Development:

Create and input text, graphs, tables, diagrams, maps and images into InDesign, PowerPoint and Word, using Excel, Illustrator, and Photoshop, as directed

Update, create and/or edit complex PDF documents, excel files or other content to meet business objectives as defined

Create graphs from complex data sets to communicate results/variances for presentations as directed

Manipulate or include images to enhance optimal expression of design based on specifications provided

Design, create, and assemble documents that meet the needs of people using assistive devices.

Remediating Accessible Electronic Documents.

Implement alternative text or text equivalents in a remediation context.

Review and correct structure.

Remediate in authoring format.

Remediate in final format

Testing Document Accessibility.

Identify and run automated testing processes to evaluate the conformance to standard.

Identify and run manual testing processes to evaluate the conformance to standard..

Perform tests with assistive technology.

Identify automated processes that result in inaccessible documents.

Provide support related to accessibility.

Client Support:

Routinely monitor and track incoming requests through centralized Multi-Media mailbox

Action non-complex requests/projects and business initiatives and re-direct complex requests to senior members of the team

Respond to general client inquiries, referring escalated/sensitive matters to Senior members of the team

Update clients on status and constantly communicate with colleagues to ensure requests are completed within the specified deadline to meet client expectations

Consistently maintain professional service standards

Provide software support to users of Office 2010 (Word / PowerPoint / Excel / Visio)

Develop WCAG compliant documents.

Project Support:

Based on assigned work, prioritize timelines and plan work to ensure completion deadlines are met

Collaborate with team members for ideas around design and development to share best practices

Review all materials developed for consistent and accurate formatting

Accurately review and proof all completed work, ensuring attention to detail prior to final submission to client

Consistently adhere to and communicate pre-defined corporate Brand Standards

Support team members with projects as required

Who you are

Technical Skills. Knowledge of Office 365 (Word, PowerPoint, and Excel). Ability to create and manipulate tables, graphs, org charts, etc. Advanced knowledge of Adobe Creative suite (InDesign, Photoshop, Illustrator). Knowledge of HTML is an asset. Some knowledge of design and graphics preferred.

Industry Experience. Previous experience in a financial institution preferred. Previous experience with Web-based marketing is an asset

Detail Oriented. High degree of accuracy

Collaborative. Capable of completing tasks independently, with minimal direction, while keeping the manager informed of "variances to plan", potential problems or sensitive issues, etc. Ability to prioritize effectively and exhibit excellent time-management skills

What CIBC offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location Toronto-161 Bay St., 4th

Employment Type Regular

Weekly Hours 37.5

Skills

Brand Awareness, Branding Standards