Job Description

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Job Title: Level 1 IT Technician - Desktop Support

About Us:

Reis Informatica is an experienced Managed Service Provider (MSP) dedicated to delivering exceptional IT and Cybersecurity solutions for Canadian businesses. Our cross-functional teams tackle complex technology challenges with a client-first approach, ensuring our partners can operate securely and efficiently.

Schedule:

Core business hours are Monday to Friday 8:30 am - 5:00 pm, with occasional weekend and evening rotation.

Position Overview:

We're looking for a technically strong IT Support Technician who is passionate about delivering excellent customer service and eager to grow their technical skills. In this role, you'll support client issues, handling both onsite and remote requests. You'll work closely with our Level 2 and Level 3 technicians, gaining exposure to a wide range of technologies in a collaborative, learning-focused environment.

This isn't a "reset passwords all day" kind of job. This is an ideal position for somebody already comfortable in complex support situations but wants to continue building towards a full L2 role.

Key Responsibilities:

Provide technical support for client hardware, software, and networks both remotely and onsite. Create, manage, and resolve helpdesk tickets promptly, ensuring clear communication with clients. Set up, configure, and maintain IT assets (desktops, laptops, tablets, smartphones, printers, copiers, and networking hardware) Own and improve our bench work processes Assist with user and account management (Active Directory, Azure AD, Microsoft 365, Intune, etc.) Supporting networking configurations and troubleshooting beyond basic connectivity Perform basic to intermediate tasks on Servers Escalate complex issues to senior technicians as required Deliver professional, friendly, and solution-oriented customer service
Required Skills & Experience:

2 years of IT Support experience Experience with Microsoft Windows environments and Microsoft 365 administration Strong problem-solving skills with the ability to adapt to new technologies quickly Basic understanding of networking fundamentals (switches, routers, Wi-Fi, TCP/ Excellent communication skills, both written and verbal Ability to work independently and manage time effectively A valid Ontario driver's license

Bonus Skills:

Experience with Apple and/or Linux operating systems Previous MSP or helpdesk experience Familiarity with server administration

What We Offer:

Competitive salary and comprehensive benefits package A supportive team culture that encourages learning and growth Exposure to diverse technologies, tools, and industries Professional development opportunities and mentorship from experienced technicians
If you love problem-solving, thrive in a fast-paced environment, and want to be surrounded by people who enjoy working in IT, we want to hear from you.

Job Type: Full-time

Ability to commute/relocate:

Kitchener, ON N2R 1J4: reliably commute or plan to relocate before starting work (required)
Application question(s):

Are you legally allowed to work in Canada, right now?
Experience:

IT support: 2 years (required)
Language:

English (required)
Work Location: In person

Application deadline: 2025-08-25
Expected start date: 2025-09-15