Job Description

:
About Us:
ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry speci?c alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. We provide technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.
Job Summary:
We are looking for an experienced L2/L3 Desktop Support Engineer to provide advanced technical support for end-user systems and devices. The role involves troubleshooting complex hardware, software, and network issues while ensuring high levels of customer satisfaction and system reliability.
Key Responsibilities:
Provide L2/L3 support for desktops, laptops, printers, and peripherals.
Troubleshoot OS-related issues (Windows 10/11), application failures, and network connectivity problems.
Manage user accounts, permissions, and group policies via Active Directory.
Deploy, configure, and support Intune, SCCM, and imaging solutions.
Handle escalations, root cause analysis, and documentation of resolutions.
Collaborate with other IT teams for infrastructure or security-related tasks.
Qualifications:

• Strong hands-on experience in L2/L3 desktop support
• Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, and Intune/SCCM.
• Familiarity with ITIL processes (Incident, Request, Change Management).
• Preparing, configuring, packaging and shipping replacement IT equipment to users
• Excellent troubleshooting and communication skills.
• Bachelor's degree or combination of education and equivalent relevant experience.

ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC infotech is committed to providing veteran employment opportunities to our service men and women.
Department:
Lateral
Skills Required:
Technical | Infrastructure | Platform Services | Citrix XenDesktop
Role:
Admin and Operations Desktop L2/L3 Support
Years Of Exp:
10 to 25 Years
Education/Qualification:
BE/BTECH/MCA

Skills Required