Job Description

Competition Number S181290P


Position Title Desktop Analyst


Position Number S99173, S99149


Employee Group Staff


Position Status Regular Full-Time


Start Date 03/03/2025


End Date (if applicable)


Department IT Services


Additional Notes
This posting is recruiting 2 vacancies of FTE 1.0


Location North Vancouver


Working with us
As a member of the Digital Technology Services (DTS) team here within Capilano University, you will be a vital asset in providing an exceptional experience to both our employee and student communities through invention, collaboration, and technical talent.



As we embark on our university wide digital transformation, we'll be seeking fellow trailblazers to join our teams as we integrate state of the art technologies. With a variety of projects and initiatives in the pipeline, there is no shortage of opportunity to innovate.



Within our teams, you'll be working alongside a variety of talented individuals involved in initiatives focused on cyber security, data analysis, operational analytics, quality assurance, integration, customization, and implementation.



Do you have a passion for optimization? Join us in creating a lasting impact that goes beyond routine tasks, contributing to the long-term success of our technological landscape and the university community.


What you'll do
NATURE AND SCOPE OF WORK

Reporting to the Manager, Customer Experience - Desktop/Collaboration Services, Digital Technology Services (DTS), the Desktop Analyst will provide technical work in support of hardware technology and software required for desktop digital assets that are required to support the university community. The incumbent in this position is primarily responsible for preparing desktop and mobile digital assets for the university community, tier 2 level support relating to hardware and software on desktop and mobile digital assets, ensuring configuration is completed accurately and securely, remote installation of software when required, configuration of peripherals required and patch updates for security compliance on desktop and mobile devices. This position will contribute to projects and operational support of desktop and mobile digital assets.




ILLUSTRATIVE EXAMPLES OF DUTIES • Proactively review ticket queues for new tickets pertaining to desktop and mobile digital assets including all hardware and software related tickets ensuring that the tickets are updated regularly and processed in accordance with service level agreements.
• Collaborate with DTS team members and the university community to identify and gather requirements, perform analysis of requirements, work processes, system capabilities and compatibility to facilitate updates, enhancements, and implementation of desktop and mobile digital assets including hardware and software.
• Proactively plan and perform system upgrades and updates required for desktop/mobile digital assets and software including analysis, implementation plans,configuration, change management and release management. These activities are to be coordinated with the university community, DTS teams, and vendors to ensure smooth deployment, testing, and user training.



What you'll bring
REQUIRED TRAINING AND EXPERIENCE

• 5 years of relevant professional experience, preferably in a post-secondary environment, including 2 years of experience with gathering requirements, systems analysis, SDLC, project management and change management methodologies.
• Experience and knowledge of ITIL framework and ITSM best practices, tools, and techniques; ITIL certification is an asset.
• Experience in developing high quality documentation required to support digital solutions.
• Experience in working with ITSM systems such as TDX and ServiceNow
• A bachelor's degree, or progressive professional experience and a certification in one or more of the following, MCSE Desktop Infrastructure; MCDST, MSCE Mobility; Apple Certified Associate - Mac Management Basics 10.11 or higher; ACTC - Apple Certified Technical Coordinator 10.11 or higher; CompTIA A+ (or equivalent).


Ability to lift heavy equipment (up to 50 lbs). Driver's license preferred but not mandatory.

• Experience in effectively communicating information to different levels within an organization.



For more information
For more information, please see the complete job description .


Benefits
Take a sneak peek to see what it is like to work at Capilano University.


Posting Detail Information
Days and Hours of Work
Digital Technology Services Support Coverage is from 7:00 AM to 7:00 PM, coverage may be rotated early shift or late shift. This position may include some evening or weekend work at times.


Bridge Period (if applicable)


Pay Group 24


Salary
$5,717.00 per month based on 35 hours a week (with increments up to $6430.00 per month)


Union MoveUP


Job Open Date 02/13/2025


Job Close Date 02/23/2025


Open Until Filled No