Job Description

Job Summary

Coreio Inc. is a leading Toronto-based IT services provider that delivers IT Infrastructure and Operations solutions for enterprise-scale companies across North America. We build on our 35-plus year history as a strategic partner, and apply our experience as in-house IT experts, to help our clients solve complex business and technology issues, so they can focus on what they do best.

Coreio is looking for a Deskside Technician for a 3+ months contract (with possibility of extension) in Toronto. The individual will provide technical support for a migration project from Windows 7 to Windows 10 for one of our banking clients. The candidate will report to the Onsite Team Lead (and/or Manager of the Onsite Team) and interact, collaborate and address end users/clients with the highest standard of professionalism/customer service.

Key Accountabilities:

• Deliver technical support services in a courteous and responsive manner during the migration project
• Troubleshoot, fix and/or resolve clients\xe2\x80\x99 issues
• Complete various tasks and responsibilities, including moves, disaster recovery, asset refresh, install, de-install, re-image, evaluation and testing, answer/respond to questions about software.
• Consistently demonstrate interpersonal and customer service skills
• Demonstrate the use of various software applications to end users

Requirements/ Qualifications:

• 2+ years of work related experience
• Experienced working with laptops and both Windows 7 and 10 operating systems
• CompTIA A+ and Windows 10 certification highly preferred
• Associates Degree or technical training or equivalent combination of education and experience
• Demonstrated ability to multitask
• Excellent customer service and communication skills

Coreio is an equal opportunity employer and values diversity in its workforce. Coreio encourages applications from all qualified individuals and will accommodate applicants\' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you require a disability-related accommodation in order to participate in the recruitment process, please contact the Human Resources team by email at careers at coreio.com.

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