Education: College/CEGEP
Experience: 2 years to less than 3 years
Work setting
---------------- Help desk
Tasks
--------- Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations
Computer and technology knowledge
------------------------------------- Internet
Servers
Desktop applications
MS Office
MS Windows
Transportation/travel information
------------------------------------- Public transportation is available
Work conditions and physical capabilities
--------------------------------------------- Tight deadlines
Repetitive tasks
Attention to detail
Sitting
Personal suitability
------------------------ Accurate
Ability to multitask
Time management
Other benefits
------------------ Free parking available
Work Term: Permanent
Work Language: English
* Hours: 40 hours per week
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