Job Description

Union/Affiliation:

C.U.P.E. Local 3338

Pay range:

$2,017.58 to $2,283.96 bi-weekly

SFU Department Descr:

Campus Services - Residence and Housing

Position Grade:

7

# of openings:

1

Biweekly Hours:

70

Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose - the essence of SFU - is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.


SFU's Residence and Housing department is an integral part of SFU's academic and educational programs and services. The unit supports the academic mission of SFU and Student Services by creating purposeful and intentional communities that emphasize academic support, success, and leadership development through programs and services.

Providing market priced living and learning environments that are safe, clean, sustainable, attractive, well maintained, comfortable and welcoming. Ensuring financial stability, service viability, and effective management and administration of the operations. Providing updated technology and data driven services that meet the needs of Residence and Housing students and users in a responsive, timely, courteous, efficient and effective manner.

About the Role

Monitors day-to-day operations of the front desk and services to students, guests, and the campus community. Provides comprehensive customer service; participates in the preparation and evaluation of training materials; trains new staff and monitors progress. Responds to diverse and complex in-person telephone, email, chat inquiries from prospective residents, guests, and others. Supports the supervisor in ensuring client reports are run to ensure smooth daily office functioning and daily reconciliation of accounts.


Full