Job Description

W

e are looking for a Desk Clerk that will represent Surmont Lodge to the client throughout all stages of the client's experience including reservation, check-in, check-out, billing and any follow up communications. 2 years of GSA experience is an asset. The

Desk Clerk

maintains a high level of customer service, providing positive feedback and interactions, while maintaining the strictest of confidentiality at all times. They also provide support to the employees and the management team. The

Desk Clerk

must be capable of communicating in English (listening, speaking, reading, writing) and be computer literate. Previous camp experience required, and knowledge of Camp Manager Logistics is an asset. Rotations are 14/7, The average day is 10 hours. Pay scale starts at $275/day. Transportation is not provided. The candidate must find their way to Ft McMurray to be picked up or they may drive directly to site.

There is opportunity for advancement.

We are looking for someone who is outgoing, assertive and professional with excellent customer service skills. Also, someone who is willing to multitask and assist in other areas. 1 years experience is an asset.

Follow all established and future Standard Operating Procedures.

Accurately make reservations within the Camp Manager System

Promptly check in/check out guests, with attention to detail and accuracy.

Ensure data stored in the system is current with respect to guest information, guest requests, room availability, check in/checkout information.

Ensure housekeeping/maintenance work orders are recorded properly and followed-up

Provide exceptional, timely, courteous service to customers.

Handle difficult guest inquiries and concerns effectively.

Complete daily, weekly & monthly reporting for management and client, accurately and in a timely manner.

Communicate effectively with customers, co-workers, and supervisors.

Report, turn in, and log all lost and found items according to established procedures.

Balance and record commissary sales accurately daily

Ensure the front desk area is always organized and tidy.

Coordinate with housekeeping/maintenance to ensure rooms are clean, maintained, and ready for the client.

Maintain regular attendance as per scheduling which will vary according to occupancy.

Perform other administrative duties and functions as requested.

Job Specifications and Skills:

To be successful in this position, an individual must be able to perform each essential duty satisfactorily.

Camp Manager Logistics experience considered an asset.

Previous remote camp hospitality training a must.

Excellent customer service skills and the ability to deal with difficult, diverse people.

Intermediate math skills for commissary sales, inventory and balancing.

Capable of effectively communicating in English (listening, speaking, reading, writing).

Maintaining confidentiality of business matters as well as client matters.

Actively listens to others without interruption or distraction.

Versatile, able to work under pressure or in stressful situations.

Strong computer and telephone skills including excel, word and able to utilize apps.

Able to work well independently with little supervision.

Being a TEAM player and willing to assist in other areas when requested.

No drinking or drugs are allowed on this property for Surmont staff

We will only be contacting candidates shortlisted for this role.

Job Types: Full-time, Permanent

Pay: From $275.00 per day

Benefits:

On-site gym On-site parking
Application question(s):

Do you currently have reliable transportation to Ft. McMurray?
Experience:

customer service: 2 years (required)
Work Location: In person