Job Description

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.The Specialist, Designated Beauty Advisor develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DBA) is also responsible for the achievement of the sales target of their assigned brand.Specific responsibilities include (but are not limited to) the following:xc2xb7 Consistently deliver extraordinary service to all customersxc2xb7 Exceed all sales and service personal goals and targetsxc2xb7 Exceed all sales and service brand goals and targetsxc2xb7 Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clientsxc2xb7 Share expert level of product knowledge with entire store selling teamxc2xb7 Maintain solid relationships with buyer, vendor, and selling managerxc2xb7 Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basisxc2xb7 Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminarsxc2xb7 Perform floor recovery, visual merchandising, price change, and related sales support tasksxc2xb7 Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etcxc2xb7 Resolve all customer service issues and partner with selling management on any issues outside of guidelinesxc2xb7 Comply with all Health & Safety policies and requirementsxc2xb7 Ensure compliance with privacy policies, regulations, and cyber security measuresxc2xb7 Perform other duties, as assignedThe ideal candidate:xc2xb7 High school diplomaxc2xb7 Proven ability to exceed sales targetsxc2xb7 Highly collaborative; working with and through others in a team-oriented environmentxc2xb7 Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervisionxc2xb7 Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidaysxc2xb7 Minimum of two or more yearsxe2x80x99 experience in a commission-based sales environmentxc2xb7 Prior retail sales experience as a product specialist in a luxury environment preferredxc2xb7 Entrepreneurial, competitive, self-confident, and self-motivatedxc2xb7 Fully bilingual in French and EnglishThe measures of success:xc2xb7 Contribution to financial objectivesxc2xb7 Individual objectives linked to the achievement of department goalsxc2xb7 Feedback from internal and external clientsHolt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Holt Renfrew