Job Description

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.
A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.
Specialist, Designated Beauty Advisor
The Specialist, Designated Beauty Advisor develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DBA) is also responsible for the achievement of the sales target of their assigned brand.
Specific responsibilities include (but are not limited to) the following:
xc2xb7 Consistently deliver extraordinary service to all customers
xc2xb7 Exceed all sales and service personal goals and targets
xc2xb7 Exceed all sales and service brand goals and targets
xc2xb7 Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
xc2xb7 Share expert level of product knowledge with entire store selling team
xc2xb7 Maintain solid relationships with buyer, vendor, and selling manager
xc2xb7 Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis
xc2xb7 Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars
xc2xb7 Perform floor recovery, visual merchandising, price change, and related sales support tasks
xc2xb7 Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc
xc2xb7 Resolve all customer service issues and partner with selling management on any issues outside of guidelines
xc2xb7 Comply with all Health & Safety policies and requirements
xc2xb7 Ensure compliance with privacy policies, regulations, and cyber security measures
xc2xb7 Perform other duties, as assigned
The ideal candidate:
xc2xb7 High school diploma
xc2xb7 Proven ability to exceed sales targets
xc2xb7 Highly collaborative; working with and through others in a team-oriented environment
xc2xb7 Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision
xc2xb7 Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays
xc2xb7 Minimum of two or more years experience in a commission-based sales environment
xc2xb7 Prior retail sales experience as a product specialist in a luxury environment preferred
xc2xb7 Entrepreneurial, competitive, self-confident, and self-motivated
xc2xb7 Fully bilingual in French and English
The measures of success:
xc2xb7 Contribution to financial objectives
xc2xb7 Individual objectives linked to the achievement of department goals
xc2xb7 Feedback from internal and external clients
Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.
Hiring Range / xc3x89chelle salariale xc3xa0 lembauche :
$20.00 - $22.00 / 20,00$ - 22,00$ (per hour / de lheure)
This role is also eligible for commission in addition to base pay. Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, contests, and our coveted employee discount. / Ce poste est xc3xa9galement admissible xc3xa0 une commission en plus du salaire de base. La rxc3xa9munxc3xa9ration finale pour ce poste sera dxc3xa9terminxc3xa9e sur la base des compxc3xa9tences uniques du candidat, de son expertise, de ses qualifications individuelles et de l'xc3xa9valuation de sa contribution au poste xc3xa0 l'issue de la procxc3xa9dure d'entrevue. La fourchette indiquxc3xa9e est la fourchette de dxc3xa9part pour ce poste. Les offres peuvent varier en fonction de lexpxc3xa9rience, des qualifications, du rendement et des conditions du marchxc3xa9 local. Nous nous efforxc3xa7ons d'offrir une rxc3xa9munxc3xa9ration compxc3xa9titive qui corresponde xc3xa0 la contribution du candidat xc3xa0 notre xc3xa9quipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement, de concours et notre trxc3xa8s convoitxc3xa9e remise d'employxc3xa9.