Job Description

DEPOSIT SERVICE SUPERVISOR

FULL-TIME

DAWSON CREEK BRANCH

Title:

Deposit Service Supervisor

Department:

Dawson Creek Branch

Reports to:

Branch Manager

Salary Range:

$58,660-$69,012 per annum

Posting Date:

February 21, 2025

Closing Date:

Until Filled

SUMMARY

Reporting to the Branch Manager, the Deposit Service Supervisor directly supervises and acts as a team leader/coach to the front-line employees in the Dawson Creek Branch and for ensuring work is performed in accordance with established policies and procedures. You will coordinate and manage the activities of the frontline staff to deliver optimum member service. You will be an engaged participant in the development and implementation of strategies for all sales and service-related activities and objectives and lead your team to achieve branch and individual goals. You play an active role in business development and are an ambassador for the branch and organization in the community.

KEY RESPONSIBILITIES

Involved in coaching sessions with employees, around personal development, sales opportunities, cross-selling Credit Union products and services and ensuring that member interactions are consistent with a member-centric environment Represents Lake View Credit Union in the community by participating in local business activities and community functions that will enhance the image of the organization in the trading area and promote the philosophy and principles of credit unions. Directly supervises and acts as a team leader/coach to front-line employees, monitors, evaluates and motivates employees towards goals; establishes performance standards, evaluates and documents performance of employees; if necessary initiates discipline Provides technical direction in all areas of member service functions, balancing, security procedures and product information Identifies opportunities for employee growth; promote motivation, enthusiasm, service excellence, product knowledge and professionalism Responsible for overseeing the design and implementation of training and development programs for the branch, to ensure quality of service is maintained, to promote employee growth, and to introduce new or revised procedures; conducts internal department training programs as required; develops and maintain department training manuals Interviews prospective employees and makes hiring recommendations to senior management Contributes to branch results by implementing actions to support growth and development of branch loan and deposit portfolios Ensures sales processes support and respect member objectives over sales targets Responsible for providing overrides, initials cheques for encashment and assists with Teller outages Responsible for maintaining joint custody of combinations, disbursements, securities, and other negotiable items Primary Treasury Custodian Ensures regular balancing of Treasury and TCR Coordinates biweekly cash orders to ensure the branch remains well stocked and within limits Ensures accurate and timely completion of all monthly branch compliance and statistical reporting Ensures adherence of front-line employees to all operating policies, procedures and security requirements by monitoring department activities in all areas and initiates action to rectify problem areas Resolves complex problems and member complaints referred by others to ensure the needs of members and the credit union are met Maintain bait script for all employees with cash holdings and performs surprise cash counts Oversees preparation of daily deposits to Central 1 Monitors branch activities to ensure awareness of operational challenges and successes Contributes to the branch design and development of the business plan, policies and programs to meet objectives; ensures the even flow of communication concerning overall plans and programs Ensures a maximum utilization of employees and resources within budgetary and policy constraints Participates in the review and analysis of branch financial reports on a regular basis and the preparation of department and branch reports monthly or quarterly as required Ensures front-line employees are compliant with all requirements of the current PCMLTFA. Provide appropriate training and coaching to ensure all staff can confidently deal with anti-money laundering compliance requirements Perform other duties as assigned

REQUIRED KNOWLEDGE SKILL AND ABILITIES

Sales and Service focus with an aptitude for business development and relationship building Demonstrates dedication to providing quality member sales and service Demonstrates strong leadership skills and the ability to develop and maintain high levels of enthusiasm, teamwork, motivation and commitment through leading to the achievement of business goals and exceptional performance Proven ability to coach a diverse team Ability to communicate clearly and effectively, both verbally and in writing Strong commitment to continuous learning Excellent communication and interpersonal skills Strong analytical skills and entrepreneurial mindset Proven ability to be creative and innovative Thorough understanding of and the proven ability to perform well in a detail oriented, risk management-focused environment Knowledge of credit union services and products, banking system and computer applications Knowledge and understanding of business planning, accounting, lending and sales is considered an asset

EXPECTED OUTCOMES OF THE ROLE

Provide exceptional services, processes, and products while consistently seeking ways to improve outcomes and enhance service Ensure accurate and timely member transactions Exceptional strength in communication, leadership, coaching and development Positive internal and external service levels are achieved through proactive action and resourcefulness Prioritizing and making on-the-spot decisions regarding member transactions, weighing member satisfaction issues with company exposure to loss or fraud Supports the team to achieve results Responsible for the overall results of the department by driving a high level of member sales and service A positive and professional work environment is maintained

EDUCATION AND EXPERIENCE

Minimum 3 years supervisory experience Minimum 4-6 years progressive experience in the financial services industry, including demonstrated team or department leadership capability Working knowledge of cash and deposit services policies and procedures and audit and compliance standards Previous experience managing in a unionized setting an asset

Please note: Vacation schedules previously approved from other departments may be reviewed by the hiring manager and will be subject to departmental availability.


Interested candidates are invited to apply within this application.


We thank all applicants for their interest in Lake View Credit Union; however, only short-listed candidates will be contacted.