Job Description

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.

The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.


As a Departmental Business Coordinator, you will provide advisory support to Operational Services' Senior Executive Advisor to fulfill the complex, dynamic needs within the General Manager's Office. Your role will involve delivering strategic analysis, recommendations, and high-quality documentation, guided by a project management mindset and strong political acumen to advance various priorities, programs, and projects. You will identify opportunities for continuous improvement and efficiency around departmental systems, processes, and policies, driving the development and implementation of solutions. Primary duties include:

Work closely with internal and external parties to identify, resolve, and mitigate reputational, political, and/or operational issues through the implementation of initiatives. Strategically lead the process to seek, analyze, and package information for various audiences. Coordinate, consolidate and analyze reports, including using design methodologies and tools to streamline and improve reporting efficiency and effectiveness. Analyze operational processes, performance measures, and services to identify opportunities to leverage best practices. Provide assessment of business process, tools, and methods including involved party feedback to align and comply with City policy and standards. Compile strategic and forward-looking agendas, attending meetings documenting key actions and critical decision/discussions, and distribute minutes to ensure action items are completed on time.

Qualifications

A degree in Business, Communications, or a related field and at least 5 years of relevant experience. Intermediate proficiency with Microsoft Office Suite (PowerPoint, Excel, Word, Teams), SharePoint and Adobe Acrobat Pro. Preference will be given to applicants with the following: + An understanding of municipal governance and operational processes.
+ Experience in coordinating projects involving diverse audiences, demonstrating an ability to establish effective processes and systems to address challenges, fulfill needs, and enhance efficiencies.
+ Experience with Escribe software, Content Server, myHRConnect.
+ Experience with Freedom of Information and Protection of Privacy (FOIP).
Success in this position requires: + Effective collaboration skills with an emphasis on relationship building.
+ The ability to communicate effectively while maintaining a high level of customer service, confidentiality, and exercising discretion.
+ Strong negotiation skills, the ability to organize and prioritize tasks, a high attention to detail, initiative, problem-solving ability, and adaptability in a fast-paced environment.

Pre-employment Requirements

Applicants will be tested for appropriate skills. Successful applicants must provide proof of qualifications.


Union: CUPE Local 38
Business Unit: Operational Excellence

Position Type: 1 Permanent
Location: 800 Macleod Trail S.E.

Compensation: Pay Grade 9 $40.18 - 53.76 per hour
Days of Work: This position typically works a 5 day
work week, with 1 day off in each 3 week cycle.

Hours of work: Standard 35 hour work week

Audience: Internal/External
Apply By: November 21, 2025

Job ID #: 312884