Job Description

Departmental Associate 1 (RCMP)

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The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a vision that is only made possible by developing our most valuable asset - our people. This is a great opportunity to join our team and shape our community. The City of Richmond offers competitive pay programs, comprehensive benefits and attractive incentives. If you are looking to make a difference, and to share our vision, then please apply.

Overview

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The Departmental Associate 1 is responsible for clerical work mainly facilitating entry level records related requests to internal and external stakeholders. The incumbent must possess excellent written and verbal communication, organizational, multi-tasking and problem-solving skills.

Examples of key responsibilities include, but are not limited to:

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Maintain administrative files. Maintain databases. Perform basic clerical functions such as creating letters, scan documents, organizing office records such as forms, templates, or other materials Organizing large volumes of documents Entering data and maintaining data bases and inventories. Monitor, track and order office supplies for the section. Prepare outgoing mail, sort and distribute incoming mail. Provide timely and accurate information and clerical assistance to others in the department. Perform additional tasks as assigned. Provide Records Front Counter Service to RCMP members and staff, internal clients and other agencies, when required.

Knowledge, Skills & Abilities:

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Sound knowledge of clerical and record keeping methods and procedures. Sound knowledge of the rules, regulations, policies and procedures governing the work performed. Sound knowledge and practices of various computer software such as Microsoft Word, Excel, and Adobe Acrobat. Knowledge of RCMP systems such as PRIME is an asset. Ability to type at least 50 wpm. Ability to exercise independence of judgment and action in determining priorities and meeting deadlines. Ability to remain professional and composed with difficult clients over the telephone. Ability to effectively prioritize work. Ability to maintain concentration despite the noise and distractions of a large, open office. Ability to maintain effective working relationships and to deal effectively with internal contacts in matters applicable to the work. Complete proficiency in English and sound knowledge of spelling and grammar and the ability to format standard business letters. Ability to use REDMS or a similar records management system. Ability to obtain and maintain RCMP enhanced security clearance.

Qualifications and Experience:

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Completion of Grade 12 supplemented by computer courses and typing, plus up to 1 year sound related experience, OR an equivalent combination of education and experience may be considered.

Working Conditions:

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Work is performed in an office environment. Occasional periods of sustained mental concentration and visual effort are required.

Additional Information:

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Employee Group: CUPE Local 718


Position Status: Regular Full-Time


Duration of Appointment: N/A


Salary Range: $31.40 to $36.92


Hours of Work: Monday to Friday, 8:15am - 5:00pm (Compressed Work Week Schedule)


Application Posted: 8/19/25


External Closing Date: 9/2/25


PCC#: 1463