Job Description

The Acute Care Program is currently seeking a full-time, contract (until March 31, 2024) Department Secretary to work within the Ontario Structured Psychotherapy Program (OSP). OSP provides cognitive behavioural therapy (CBT) treatment to clients with mood and anxiety disorders. Reporting to the Senior Manager, the successful candidates will work collaboratively with the clinical team and Access CAMH to provide administrative support where needed and ensure the smooth and effective operation of the service. This position requires a considerable degree of client contact, both in person and on the telephone as well as exercising the utmost discretion in maintaining confidentiality. Your accountabilities will include triaging incoming telephone inquiries from clients, families and community agencies/physicians, booking client appointments, scheduling and coordinating assessments, treatment, and management of daily clinical service schedules and managing referrals. You will conduct I-CARE Scheduler and Power Chart data entry and register clients, all while ensuring the accuracy of the data. You will be preparing and managing clinical charts, filing and photocopying clinical documents, and ordering medical and administrative supplies. You will support a healthy workplace that embraces diversity, encourages teamwork and complies with all applicable regulatory and legislative requirements. You may also be required to perform other related duties as needed and work day, evening and weekend hours.

Qualifications
The successful candidate will possess a one-year Community College diploma in Office Administration or a related discipline, plus two (2) years secretarial/administrative experience. A diploma in medical administration is considered an asset. You will have sound analytical, problem-solving skills, multi-tasking skills and also possess strong administrative skills, including the ability to maintain accurate records, familiarity with accounts payable/receivable, and general office management. You must be proficient with web-based databases and programs, Microsoft Office applications such as Word, Excel, PowerPoint, and the Internet. Familiarity with Cerner software systems, OHIP billing as well as electronic patient charting is essential. You must demonstrate sound judgment and the ability to interpret and apply policies and procedures. You will be able to work collaboratively within a fast-paced and dynamic team environment. Experience with database management would be considered a further asset, as would experience in client services. Superior written and verbal communication, interpersonal and organizational skills to deliver exceptional patient care, is also necessary. Understanding of medical and pharmaceutical terminology is an asset. As the successful candidate, you must have experience dealing with clients/staff/external agencies from diverse cultural and ethnic backgrounds, and demonstrate high levels of interpersonal skill and diplomacy. Bilingualism (French/English) and/or proficiency in another language would be an asset.

Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

Please Note: This full-time, contract (until March 31, 2024) position is part of the OPSEU Bargaining Unit.

Salary Range: $24.00 - $29.60 per hour

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CAMH is a Tobacco-Free Organization.

CAMH is fully affiliated with the University of Toronto and is a teaching hospital and research institute. As a CAMH employee, you will be expected to actively support CAMH\xe2\x80\x99s teaching and research activities, in addition to supporting the clinical work of the hospital.

At CAMH, we strive to be an equitable and inclusive employer. Our commitment to equity is grounded in an institution-wide commitment to achieving a working, teaching, and learning environment that is free of discrimination and harassment.

CAMH actively seeks candidates from First Nations, M\xc3\xa9tis and Inuit, racialized and LGBTQ2S+ communities, women, and people with disabilities (including people who have experienced mental health and substance use challenges).

We encourage people from all backgrounds to apply to our positions.
We thank all applicants for their interest, however, only those selected for an interview will be contacted. Please inform us if you require accommodations during the interview process.

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