Job Description

Overview:
To ensure the efficient functioning of the Soup, Sandwich, Chill & Grill department (B Model), providing customers with the best quality foods, ensuring courteous, timely customer service.
passion & commitment to customer service is a key driver for our Company
Duties and Responsibilities:
Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation for friendly, effective, and personalized experience.
To direct and supervise all Soup, Sandwich, Chill & Grill (B Model) staff to secure efficient and courteous customer service;
To respond immediately to any customer inquiries, requests and complaints, ensuring courteous customer relations at all times;
To maximize sales and gross profit, ensuring sales' goals, budgets and shrink targets are met;
Responsible for ordering, receiving, inventory and display of merchandise;
To hire all part-time staff and train new employees;
To schedule all Soup, Salad and Sandwich clerks ensuring the strict control of wage costs;
To interpret and administer Company policy and ensure compliance with the union contract;
To ensure the maintenance of equipment as well as the safety and sanitation of the department;
To ensure compliance with the company food safety standards, regulations and audits;
Other duties as assigned.
The Ideal Candidate Would Possess:
Exceptional customer service skills
The ideal candidate must possess a minimum of 3-5 years' experience in the prepared foods industry, with previous management experience in either a restaurant or fast food operation;
Post secondary education in culinary preparation, such as line cooking procedures are a definite asset;
Flexibility to work a variety of hours including days, evenings, and weekends;
Ability to work in a fast-paced environment, under pressure;
Excellent organization, communication and interpersonal skills.
How You'll Succeed: ?
At Fortinos, we attribute our success to preserving our core values: super fresh foods, well?trained staff, store cleanliness and above all, superior, friendly customer service. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
We are committed to creating a diverse and inclusive workplace. ?
If you are contacted by us regarding a job opportunity or interview, please advise if you require accommodation.?
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NOTE: The Employer noted in this posting is an independently owned corporation ("Franchisee") which is licensed to use the "FORTINOS" trademark(s) by Loblaws Inc. Applicants hired by a franchisee will be employees of the franchisee. No employment or similar relationship will be created between the applicant and Loblaws Inc. or its affiliates.
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Skills Required