Job Description

Join the Monarch Dentistry Team in Stoney Creek!

We're excited to welcome a

friendly and motivated Treatment Coordinator

to our Stoney Creek clinic! If you're a team player who thrives in a fast-paced environment and loves helping patients feel informed, supported, and cared for -- we want to hear from you.

About the Role

As a

Treatment Coordinator

, you'll be the heart of the patient experience. From explaining treatment plans to arranging appointments and financial options, you'll help ensure every visit runs smoothly and patients leave with confidence in their care.

Your main responsibilities will include:

Presenting treatment plans and financial options clearly to patients. Scheduling and managing appointments, including follow-ups for missed or pending treatments. Coordinating daily patient flow with the clinical team for efficiency and clarity. Working with patients on pre-authorizations, paperwork, and financial arrangements. Communicating effectively with dentists and team members to ensure seamless service. Answering and returning patient phone calls in a professional, caring manner. Upholding Monarch Dentistry's policies and service excellence standards.
? What We're Looking For

We're searching for someone who is organized, personable, and eager to contribute to a positive team environment.

Ideal qualifications:

Experience managing dental appointments and optimizing schedules. Knowledge of patient privacy and confidentiality standards. Flexible to work evenings and weekends as needed. Previous dental assisting experience is a strong asset. Strong multitasking and organizational skills. Reliable, punctual, and proactive. Great interpersonal communication with a patient-first mindset. Experience using dental software (e.g., Dentrix) is a plus.
What We Offer

Permanent position

with long-term stability.

Competitive wages

and performance support.

Flexible schedule

including work at multiple locations if desired. A

supportive team culture

that values collaboration and growth.

Ongoing training

and mentorship from skilled professionals. A dynamic and

fast-paced environment

where every day is rewarding.
A Welcoming Workplace for Everyone

Monarch Dentistry is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Types: Full-time, Permanent

Pay: $21.43-$31.71 per hour

Experience:

Treatment coordinator: 3 years (required) Dentrix: 2 years (required)
Work Location: In person