Job Description

Dental Training/ Specialist (Part-time Contract)

Note:

This is a contract position is ideally-suited to staff already working part-time in a dental office using Tracker.

Primary Function:

Responsible for training needs of Tracker clients in a (loosely-defined) territory, specifically to Tracker software for dentists and staff. Responsible for course development and the delivery of this material .

Education / Knowledge:

Minimum Community College Diploma or equivalent.

Experience:

Minimum 2 years of experience in the dental industry, using Tracker software. Post-secondary accreditation in Education and or a combination of education and experience will be considered.

Tools & Equipment:

Laptop, MS Office Productivity Suite

Skills / Qualifications

Access to a vehicle and a valid driver's license. Excellent written and oral communication skills. Ability to explain technical material to less technically proficient users. Working knowledge and experience using the most current Microsoft Office Suite, including Word, Excel and PowerPoint. Exemplary problem solving and organizational abilities. Familiarity with dental office procedures. Self-motivated and a quick learner. Ability to work independently and as a member of the Implementation team Ability to manage a variety of requests and tasks in a timely manner. Proven ability to collaborate and communicate with all levels of management. Basic hardware, software and computer system concepts knowledge. Customer-orientated individual with sound communication and interpersonal skills. Ability to handle a variety of customers with a variety of temperaments.

Duties and Responsibilities

Implementation of Tracker software applications in dental offices including needs analysis, provision of training and customer follow-up. Apply relevant instructional design and adult learning practices and principles for new, initial, recurrent or customized training. Ensure current training programs are updated continuously to reflect changes in process or procedure and communicate revisions in a timely manner to the field. Accurately assess customer requirements, conduct needs assessment including gap analysis, and provide recommendations for program delivery. Measure and monitor program results and develop appropriate strategies to ensure continuous improvement and or compliance as required. Understand and anticipate training trends and their effect on the growth and retention of customers. Quickly become familiar and competent with Tracker proprietary software and changes Provide professional quality services to meet customer needs Listen and understand customer needs and requirements using professional customer service skills Bill for training services provided to customer consistently and accurately. Notify customer of any billable services in advance of providing the service. Responsive to change management. Resolving customer issues in a team environment with other associates. Identification of common issues and problems discovered in the field Record and submit identified defects or enhancement requests using product change request processes. Quality assurance testing and debugging of program changes and improvements. Assist with providing customer software support in the support center when call volumes are high or when requested Content creation and delivery of webinar topics Development of interactive video tutorials Maintenance of implementation guides, training plans and checklists
Job Type: Casual

Pay: $35.00-$45.00 per hour

Expected hours: 1 - 30 per week

Work Location: On the road