Job Description

Job Title: Lead Dental Receptionist
Location: Downtown Vancouver
Position Type: Full-time
Hours: 8:30 AM - 5:30 PM
Salary Range: $34-$44 per hour, depending on experience
Who We Are
We are an upscale multi-specialty dental practice with a passion for delivering five-star service. Our culture is built on excellence, loyalty, and innovation. Our team is dedicated to helping patients feel valued and cared for every step of the way.
Job summary:
We are seeking an exceptional communicator with proven experience in patient coordination and appointment scheduling to join our premium dental practice. You will be responsible for increasing our new patient booking rates while efficiently managing our practice schedule. This is a leadership receptionist position where you'll excel at patient communication and can effectively guide potential patients through their treatment journey while maintaining our practice's exclusive positioning and premium patient experience.
The ideal candidate will combine outstanding interpersonal skills with strong organizational abilities and exceptional scheduling coordination skills. If you have a talent for building patient relationships and thrive in a high-performing environment dedicated to excellence, this position offers significant growth potential and performance-based rewards.
Key Responsibilities:
Patient Communication & Scheduling

• Welcome new patient inquiries and guide them through scheduling appointments via phone and email
• Build rapport and establish trust through professional, friendly communication
• Optimize new patient booking rates and lead conversions through strategic follow-up systems and relationship building
• Manage referrals from other dental offices with priority attention

Schedule Management

• Coordinate and optimize the practice schedule across multiple specialists
• Ensure efficient appointment flow while minimizing gaps and disruptions
• Track scheduling patterns and continuously improve appointment accessibility
• Maintain accurate records of all patient interactions and schedule changes

Administrative & Team Support

• Process insurance claims (pre-authorizations and claim submissions)
• Collaborate with clinical team to ensure smooth patient flow
• Support administrative team members as needed
• Participate in team meetings and practice improvement initiatives

Qualifications:

• Minimum of 2 years' experience in a dental practice or high-end hospitality/sales environment
• Demonstrated success in patient scheduling, practice coordination, and lead conversions
• Exceptional interpersonal, written, and verbal communication skills
• Tech-savvy with experience in CRM or practice management software
• Track record of reliability and consistent performance
• Proven ability to handle multiple priorities while maintaining quality
• Outstanding proficiency in English

Ideal Candidate Qualities

• Patient-focused with a track record of excellent service delivery
• Organized professional who can identify patterns and implement improvements

• Confident and articulate communicator who can represent our premium brand
• Detail-oriented with excellent follow-through capabilities
• Team player who contributes to a culture of excellence
• Comfortable working in a fast-paced, high-performance environment

Technical Skills:

• Familiarity with dental software is an advantage but not required (e.g., Curve, Weave, Clover)
• Proficiency in or willingness to learn Google Workspace (Gmail, Google Drive)
• Experience with or openness to learn project management tools (e.g., Asana)
• Willingness to adapt to new technologies and software as needed (e.g. AI tools)

Benefits:

• Competitive hourly rate with additional performance and target-based bonus opportunities
• Well-being benefits package
• Covered parking
• Uniform provided
• Comprehensive training program
• Potential for growth into more senior roles

Our Ideal Candidate
You are a self-starter, problem-solver, and outstanding communicator. You thrive in a fast-paced, upscale environment and love helping patients feel welcome and confident in their treatment decisions. You take pride in your work, are open to coaching, and always look for ways to exceed expectations.
We are dedicated to exceptionalism, professionalism, and continuous improvement at Transcend Specialized Dentistry. We foster a team environment where everyone is encouraged to thrive and contribute to our premium patient experience. We're looking for someone who is results-driven, passionate about excellence, and derives fulfillment from significantly impacting our practice growth through exceptional lead conversion and scheduling expertise.

Skills Required