Job Description

Join Our Team!

We are seeking an experienced

Dental Receptionist

to become an integral part of our friendly and professional team. The ideal candidate will have at least 2

years of dental reception

experience

to qualify for this role.

Key Qualifications

Proven experience in a dental office environment. Strong telephone etiquette and communication skills, both verbal and written. Excellent organizational and multitasking abilities. Accounts receivable and Microsoft Office experience. Exceptional customer service skills with a patient-focused approach. Knowledge of dental terminology and

Tracker 11 software

(an asset but not mandatory). Diploma in Office Administration (an asset but not mandatory).

Role Overview

This is a Full

-time position

(Monday to Friday with some Saturday mornings), reporting to the Clinical Operations Manager. The ideal candidate will assist with ensuring front office operations run efficiently and contribute to maintaining a welcoming environment for both staff and patients.

Primary Responsibilities

Patient Scheduling

Manage appointment scheduling, rescheduling, and cancellations using

Tracker 11 software

. Maintain a full schedule for hygienists and doctors.

Patient Communication

Communicate with patients via email, phone, and text to confirm or follow up on appointments. Assist patients with completing forms and answering inquiries.

Insurance and Payments

Obtain detailed dental insurance breakdowns and submit treatment estimates. Process payments (Interac, e-transfer, personal cheques) and handle accounts receivable tasks.

Administrative Duties

Update patient records with accuracy and ensure all necessary information is documented. Perform general office tasks, including answering a multi-line phone system, scanning, and faxing. Open and close the office, ensuring all necessary duties are completed.

Office Environment

Maintain cleanliness and organization in the reception and waiting areas. Collaborate with staff and doctors to ensure smooth office operations.
Job Types: Full-time, Part-time, Permanent

Pay: $24.00-$30.00 per hour

Benefits:

Dental care Extended health care
Application question(s):

What are your hourly wage expectations?
Experience:

Dental receptionist: 3 years (required)
Work Location: In person