Job Description

Job Title:

Dental Front Receptionist

Location:

20 Wynford Dr Suite 101, North York, ON M3C 1J4

Employment Type:

Full-time

About Dawnshard Dental

Dawnshard Dental is a patient-centered dental practice committed to providing exceptional care and education to our community. We specialize in comprehensive dental services and are passionate about helping patients achieve optimal oral health. Our team values professionalism, compassion, and continuous improvement.

About the Role

We are seeking a friendly, organized, and detail-oriented Dental Front Receptionist to join the Dawnshard Dental team. You will serve as the first point of contact for our patients, providing exceptional customer service and ensuring a smooth and efficient front-office experience. This is an ideal role for someone who thrives in a fast-paced environment and enjoys building positive patient relationships.

Key Responsibilities

Greet and assist patients in person and over the phone with professionalism and warmth. Schedule, confirm, and manage patient appointments using our dental office software system. Verify insurance information, process claims, and handle patient billing inquiries accurately and professionally. Collect co-pays and maintain accurate financial records for each visit. Maintain patient records and ensure confidentiality in compliance with PIPEDA and privacy regulations. Coordinate communication between patients, dental staff, and third-party providers. Support marketing and patient engagement initiatives, including social media updates and patient communications where applicable. Manage daily administrative duties such as answering calls, checking emails, and organizing files. Contribute to a welcoming and professional front-office environment.

Qualifications

High school diploma or equivalent; diploma or certificate in dental administration is preferred. Previous experience in a dental or medical office is strongly preferred. Proficiency with dental practice management software (Dentrix, Open Dental, or similar platforms). Excellent verbal and written communication skills. Strong multitasking ability and attention to detail. Positive attitude, professional appearance, and genuine passion for patient care. Ability to work independently and as part of a collaborative team.
Schedule and Compensation

Hours of Operation:

Tuesday: 10:00 AM - 8:00 PM Wednesday: 10:00 AM - 8:00 PM Friday: 9:00 AM - 7:00 PM Saturday: 9:00 AM - 5:00 PM

Sunday, Monday, Thursday: Closed

Compensation:

$22 - $25 per hour based on experience

Why Join Dawnshard Dental

At Dawnshard Dental, we believe our front-office team is essential to our success. You'll work alongside dedicated professionals who are committed to patient education, quality care, and creating a welcoming atmosphere. If you're passionate about delivering excellent service and want to be part of a growing dental practice, we'd love to meet you.

Job Type: Full-time

Pay: $22.00-$25.00 per hour

Expected hours: 40 per week

Application question(s):

Have you worked in a medical or dental office before? Our Hours of operation extend past 5pm. Are you able to consistently accommodate this?
Work Location: In person