Job Description

Work Term: Permanent Work Language: English Hours: 35 to 37 hours per week Education: College/CEGEP Experience: 1 year to less than 2 years

Work setting

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Private sector

Tasks

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Greet people and direct them to contacts or service areas Provide basic information to clients and the public Obtain and process information required to provide customer service Operate switchboard or telephone system Order office supplies Record and relay information Schedule and confirm appointments Send invoices Maintain work records and logs Receive and issue payments Perform clerical duties, such as filing and sorting and distributing mail Answer telephone and relay telephone calls and messages Arrange teleconferences Calculate billing charges Monitor mobile radio or telephone Provide directory assistance Provide emergency services Relay service to persons with disabilities Perform data entry Provide customer service Perform basic bookkeeping tasks

Computer and technology knowledge

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Electronic scheduler Word processing software Social Media Accounting software Database software Electronic mail Spreadsheet MS Excel MS Outlook MS Word

Security and safety

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Bondable

Work conditions and physical capabilities

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Ability to work independently Fast-paced environment Work under pressure Tight deadlines Repetitive tasks Attention to detail Sitting Combination of sitting, standing, walking

Personal suitability

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Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Organized Reliability Team player Ability to multitask Time management Maturity

Support for persons with disabilities

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Provides physical accessibility accommodations (for example: ramps, elevators, etc.) Provides awareness training to employees to create a welcoming work environment for persons with disabilities * Applies accessible and inclusive recruitment policies that accommodate persons with disabilities