Job Description

Job Overview

We are seeking a professional and detail-oriented Dental Receptionist to join our dental practice. The ideal candidate will serve as the first point of contact for patients, managing appointment scheduling, patient check-in and check-out, insurance verification, and maintaining accurate medical and dental records. This role requires excellent communication skills, proficiency with various electronic health record (EHR) systems, and a strong understanding of dental terminology and administrative procedures. The Dental Receptionist will ensure a smooth patient experience while supporting the overall efficiency of the clinic's operations.

Duties

Greet patients warmly and professionally, providing exceptional patient service at the front desk Schedule, reschedule, and confirm appointments using Dentrix system Verify insurance coverage and benefits, including Medicare and other third-party payers Collect payments and process billing using medical collection procedures and billing software Manage multi-line phone systems with proper phone etiquette and assist with patient inquiries Maintain accurate dental and medical records in EMR/EHR systems such as Epic, Meditech, eClinicalWorks, or Athenahealth Review documentation for completeness and accuracy, including CPT coding, ICD-9/10 coding, and care plans Ensure compliance with HIPAA regulations by safeguarding patient information and managing health information securely Assist with administrative tasks such as filing, data entry (10 key typing), and document review Support office management activities including medical office management tasks and front desk operations Coordinate with clinical staff to facilitate smooth patient flow and clinic operations

Experience

Prior experience in a dental or medical office setting is highly preferred, especially in roles such as Medical Receptionist or Medical Administrative Support Familiarity with dental terminology, ICD coding, CPT coding, ICD-10/ICD-9 coding, and medical billing processes Proficiency in Dentrix Strong computer skills including Microsoft Office Suite (Word, Excel) and health information management software Excellent customer service skills with the ability to handle multi-line phone systems effectively Knowledge of insurance verification processes and Medicare regulations is advantageous Bilingual abilities are a plus to serve diverse patient populations Experience with clinic management or hospital experience is beneficial but not required
This role offers an engaging environment where organizational skills meet compassionate patient care. The successful candidate will be integral to maintaining efficient clinic operations while providing outstanding service to our patients.

Job Types: Full-time, Part-time

Pay: $18.97-$27.99 per hour

Work Location: In person