Job Description

About Us

We're a warm, community?focused dental practice in Guelph, dedicated to providing compassionate and professional care for patients of all ages. From young children to grandparents, our goal is to create a welcoming and smooth experience from the moment patients walk in.

Work Hours

Monday to Thursday: 8:00 AM - 4:30 PM

Key Responsibilities

Greet patients warmly Answer phone calls and emails promptly, handling inquiries, scheduling appointments, and sending reminders. Manage appointment calendars, including bookings, confirmations, cancellations, and rescheduling. Prepare, update, and manage patient records and charts. Verify insurance coverage, assist with billing, process payments, and provide receipts. Maintain a tidy and inviting reception area; manage office supplies and equipment. Assist with patient intake and administrative support (e.g. photocopying, faxing). Monitor inventory levels (dental and office supplies), place orders, and manage vendor relationships. Handle billing processes, insurance claim submissions, patient payments, and accounts receivable. Implement, and enforce office policies, procedures, and protocols to improve efficiency and compliance. Ensure compliance with health, safety, and dental regulations (including patient privacy handling). Act as a liaison among dentists, staff, and patients to foster smooth communication and teamwork. Address patient concerns or feedback professionally and effectively. Participate in marketing and promotional efforts to attract and retain patients.
Qualifications & Skills

Education: High school diploma required; post?secondary training (e.g., Dental Office Admin, Business, Office Management) is an asset. Experience: 2-5 years in office administration; dental practice experience is preferred. Proficient with office software and dental practice management systems (e.g. Abeldent). Strong customer service, organizational, multitasking, verbal, and written communication skills. Competence in financial processes, billing, budgeting, and attention to detail. Familiarity with regulatory compliance, privacy laws, and maintaining a safe environment.
Why Join Us?

hrive in a supportive, family?centric environment with a strong sense of community. Enjoy steady, predictable hours: Monday to Thursday, 8 AM-4:30 PM. Plenty of room for professional growth and development Be part of a modern, collaborative clinic in the heart of Guelph.
Job Types: Full-time, Permanent

Pay: $24.00-$28.00 per hour

Expected hours: 32 per week

Benefits:

Dental care On-site parking
Work Location: In person